Kingmaker Casino - They are not closing my account

After the second email they finally closed my account. Still, I want to be refunded.

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Kingmaker Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi,

I assume they are not willing to resolve this. I wish I would have at least read the reviews before using this casino.

Dear all,

This complaint has been reopened as per Kingmaker Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,
Thank you for reaching out and apologies for taking so long to reply!

Please be informed that we acknowledge that the customer's claims are correct. We sincerely apologize for the delayed reply to the email with the closure request.

Nonetheless, please be informed that the total deposits of the customer to our website were 560 EUR, while the total amount of withdrawals was 630 EUR, therefore the customer did not suffer any net loss.

Sincerely,
Kingmaker team

Dear Kingmaker Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statement regarding the players deposi­ts/­wit­hdr­awals. Please send the required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be aware that if you fail to respond and/or provide the requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,

We apologise that the process is taking so long, but we are currently investigating it in order to provide a more detailed explanation. Our support team is on it and we will provide a reply as soon as we figure this out.

Kind regards,
Kingmaker Team

Dear all,

Please be informed that we have sent an email to Askgamblers, providing the evidence and motivation of our decision.

We are looking forward to your review.

Best regards,
Kingmaker team

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Kingmaker Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Hi,

Kindly note we provided answers to the follow-up questions of askgamblers via email.
We are waiting for your reply.

Kind regards,
Kingmaker Team

Dear @Tmr1985,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi,

Thank you all. I would like to wait for the comments of this issue from askgamblers.

Dear all,

Following a careful review and consideration of all the information, details, and evidence presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the following conclusion:

The player requested the closure of their account on the 6th of June, and the account was subsequently closed on the 10th of June. During this time frame, the player made both deposits and withdrawals. The evidence presented shows that the player’s winnings exceeded their deposits during this period.

Although the casino took four days to close the account, the player did not incur a net loss during this time. Therefore, based on the evidence and the player's net positive outcome, we find no grounds for further action against the casino regarding this complaint.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.