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Kingmaker Casino - Outstanding Withdrawal Requests over 1500 Euros

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Beschwerde-Info

Unseriöses Casino

Kingmaker Casino

Betrag

€ 6500

Kingsergi Niedersachsen
vor 3 Wochen

Dear Team,

I have contacted your support team multiple times, but each time I only received the same automated response via chat. Unfortunately, I am now compelled to seek assistance through this channel.

At present, I have three pending withdrawal requests:

One from September 30, 2025 over 500,00€

One from October 6, 2025 over 500,00€

One from October 9, 2025 over 500,00€

So totally 1.500,00€ are pending.

I have previously made several successful withdrawals from your casino. While processing has occasionally taken more than three days, the funds have always eventually reached my account. However, the above-mentioned withdrawals are still marked as pending, and I have not received any clear or concrete response from your support team.

Furthermore, I have not been asked to complete any verification steps, which would usually be expected in such cases.

At the moment, I have over €5,000 in my account that I would like to withdraw. However, at the current processing speed, it feels like this will take an eternity, which is very concerning.

For your reference, I have attached screenshots of the pending withdrawal requests.

I kindly ask you to review my case urgently and provide a clear update on the status of my withdrawals.

Should you have any questions, please do not hesitate to contact me at any time.

vor 3 Wochen

Dear KINGSERGI,

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.
Your withdrawals request have been forwarded to the appropriate department, which will process the payment at the earliest opportunity.

Thank you for your patience and understanding.

Kind Regards,
Kingmaker Casino team

vor 2 Wochen

Dear Kingsergi,

We would like to inform you that your previously pending withdrawal requests have already been successfully processed.
As for your most recent requests submitted on October 16, 17, and 18, they have been received and are currently being handled with priority by our payments team.

We truly appreciate your cooperation and patience while the process is being finalized.

Best regards,
Kingmaker Casino Team

AskGamblers
vor 2 Wochen

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Kingsergi Niedersachsen
vor 2 Wochen

Dear Kingmaker Casino,

thank you very much for your prompt support and swift response — everything has worked smoothly so far.
I am currently still waiting for three pending withdrawals. Once these have been successfully processed, I will provide a brief update and kindly request the closure of the complaint.

Thank you again for your assistance.

Kind regards

vor 2 Wochen

Dear KINGSERGI,

The three Withdrawal requests made on October 16, 17 and 18 were successfully processed.
We can see 2 more requests made on 19 an 20 of October and they have been received and are currently being handled with priority from the relevant department.

Thank you for your patience.

Best Regards,
Kingmaker Casino Team

vor 2 Wochen

Dear KINGSERGI,

We are pleased to inform you that all of your withdrawal requests have been successfully processed.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Kind Regards,
Kingmaker Casino Team

AskGamblers
vor 1 Woche

Dear @Kingsergi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Kingsergi Niedersachsen
vor 1 Woche

Dear AskGamblers Complaint Team,

thank you for your assistance. I confirm that the issue has been fully resolved to my satisfaction. Everything has been completed successfully, and I consider the complaint closed.

I appreciate your support — thank you once again.

Kind regards,

AskGamblers
vor 1 Woche

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.