Kingmaker Casino - Delayed payment and stalling tactics

Hello.
First of all i want to thank askgamblers team that you took my complaint.
I was just now i contact whit their support and now i was told that they dont have any records that manual withdrawal has been requested for me. When i told support agent that it has been requested every day since monday 24.3.2025 then story changed that she found the request. So i really dont know what is the truth because they are changing their story all the time. Also they refuse to answer why they are breaching their own terms and conditions. 60e is not much and i am not doing this because it is big money. I am doing this because these kind of casinos are a shame for whole gambling industry. I have send this chat conversation by email to askgamblers team since it includes my personal data.

Dear Kingmaker Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Today i got an email from their kyc departmend and they asked about payment details. Of course i did send them but i believe that is just another stalling tactic what they are using since their customer livechat has forwarded my banking details allready last week and also i have send two different emails to them where they can see my banking details. Also last week. They are making this so difficult and i really dont understand why ? It is only 60 euros.
I really hope this can be resolved on their end since everything what they are doing is so wrong for every player. It has been a total nighmare.

Dear Badluck,
We are sorry for the delay and thank you for the patience.
We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.
We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.
Best Regards,
Kingmaker Team

Hi,
You have been saying this same thing for over a week now! It is not that difficult to send my 60 euros to me. I have send all the details you have requested. You are using stalling tactics very systematicly. For example yesterday: I was in contact in your livechat. Agent said that she cannot see any withdrawal at my account. Then i contacted again. Then the story was as followed: on 24.3 my manual withdrawal request was requested by your support. On 29.3 Your financial departmend received that but because you dont process withdrawals during the weekend it means this processing has started on monday 31.3.2025.
In your terms and conditions are written that you will process withdrawals during 3 banking days. So, If you have received and notified this request on monday 31.3 it means i should get my moneys today 2.4 since today is third banking day. Please check email screenshot from yesterday and livechat conversations from yesterday. That is 100% proof that this is exactly how i am saying. Also i want to mention that i just logged in to my account and there was still my original balance 60 euros 14 cents! So it means you have not sended my moneys to my bank account! Stop using these stalling tactics now.

Dear Badluck,
Kindly be advised to proceed with the withdrawal, kindly provide us with your bank details.
Once we receive this information, we will inform you of the next steps accordingly.
In order for us to proceed with your withdrawal, you will need to send us the following bank account information:
Full Name (please include all names, including middle names)
E-mail
Bank Account’s Owner name
IBAN/Account no.
Bank Name
Bank location (Country)
SWIFT/BIC
If you have any additional questions, don't hesitate to contact us.
Best regards,
Kingmaker Team

I have send this information to you many times allready!!! Last time yesterday!!! Check the screenshot attached!!!
I have send this info first time on 25.3.2025 (see screenshoit attached)
I have send this info yesterday 1.4.2025 (see screenshot attached)
I did send that info just now once again to your KYC and support (see screenshots attached)
Now everybody has seen that i have send this info many times allready and you still request it! Stop stalling now please.

I just logged in and still this 60e 14 cents are in my account. Please kingmaker, stop stalling. See photo attached!

Dear Badluck,
Kindly be advised that the 60.14 EUR are send into your bank account, and you should receive them in short period of time.
Thank you for the understanding and have a great day.
Best regards,
Kingmaker Team

Hi,
I just checked my account transaction history and you can easily see that it has been pending since yesterday. So you have not sent anything yet. My bank processes money transactions around the world within one day. This complaint cannot be closed before i have received my moneys.

I can confirm that i have received my funds in my bank account. This complaint can be closed.
There is still few notes:
1. It took a really long time to receive my funds. Much more than mentioned in t&c.
2. Customer service is like a lottery machine. Some agent says something, other one says differently.
3. Lack of information during the whole process. You need to give some more spesific info than as soon as possible.
4. All in all a very negative experiment.
5. I kindly ask Kingmaker.com to close my account and delete myself from all your subscription channels.

Thank you very much askgamblers team! You were really helpfull during the whole process.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.