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I joined with this casino about the 20th July. I know how notorious all casinos are with regards to verification so I assumed your star rate of 6.5 meant that it was a fair enough place to bet. However I thoroughly read through all their KYC Info to ensure I had everything in place before submitting my documents. To date I have sent them copy of my passport as identification, bank statement which is proof of address and my debit card is linked to this account. They then asked a screenshot to be sent of a deposit I made on their site shown up as a transaction on my bank account which I gave them I received an email and you can see below from my attachments that it leads you to believe that verification is passed.
So a few days later I submitted a withdrawal on about 5 different occasions now despite the fact the verification has been passed and it never moves out of the pending state. Which to me is very disheartening cos all anyone wants is fair game and to be treated fairly. They know that if they delay your payment you will mostly cancel it and lose. Which I've done on many occasions.
I've even had 2 withdrawals rejected on the basis that my bank document did not show my name address etc, now what bank does anyone bank with where naturally all those details are there.
So I opened a chat with my bank and asked them to confirm that the statement was legal. He listed all the info that was available and that it could be used to apply for a mortgage upon receiving this. They then said it's OK you don't need to send any further documents.
I think it's extremely unfair that deposits be taken instantly but its very lousy withholding winnings I have 1500 euros to collect and I am very stressed out about it all as you have to keep checking for emails etc.
Please can you help...
Lisa
