Jackbit Casino - They are not giving my money

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Jackbit Casino

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$ 260

Veröffentlicht am 30. November 2023

I registered at this casino at the beginning of October.
Since then I have been waiting for them to let me withdraw my money but I can't.
It's not much, it's about $260. I had made a small deposit and I didn't get any bonus.

They asked me many things to send them for my identification and I did.
I sent an identity card, a driver's license, a selfie and a video selfie with both, as well as holding a piece of paper where I had to state my details.
They replied that my account is now identified as you can see in the photos I sent you, but I still can't make a withdrawal as you can see.
They've been making fun of me for almost 2 months.
I would greatly appreciate your team's help.

Veröffentlicht am 1. Dezember 2023

Dear VANGELAKOS,
As Jackbit Casino claimed, you were requested to pass the verification
After you sent the proper documents, the account was verified successfully and you withdrew your funds as well
Your issue took time because you haven't sent the requested information properly
@Askgamblers, please resolve the issue
Best,

AskGamblers
Veröffentlicht am 1. Dezember 2023

Dear @vangelakos,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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