Jackbit Casino - I have a problem with withdraws

Dear @cyrilpsweh,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi , so to clarify :

10Th May 2024 : 2 withdraws made 1 hour appart - 80$ for the first one ( received ) and 60$ for the second one ( not received ) . Jackbit claim they sent both in one transaction. I joined a copy to prove they only sent 80$ of the first withdraw. TO CONCLUDE here i am missing 60$

12Th May 2024 : asked for 60$ withdraw , i only received 40$ ( proof are included as well , they claim 20$ of fees from coinbase. ( screenshot of false claimed is joined ) . So here i am missing 20$

If you add both missing sum it is in total 80$

Thank you.

Dear Jackbit Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear @cyrilpsweh,

As we check your account, with the username and the email address which the complaint has been raised with, no transactions have been made on your account since its creation, Therefore, we are unable to verify the reported issue.

Additionally, please note that the payment provider used for withdrawing funds charges a transaction network fee for BTC of 0.00040000BTC (approximately 26.45 USD). We do not charge any transaction fees to our players, the commission is applied by the payment provider, independently from us.

Dear AskGamblers Complaint Team, since there is no such case detected on the player's account, we kindly request that you resolve the complaint.

Best regards,
Jackbit Casino

Dear @cyrilpsweh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Once again Jackbit lies and try to cut short by saying irrelevant excuses. I do not consider this case closed at all because I need to receive the missing withdraws.

Jackbit did block the account with wich i have this issue ( purpose or not ? ) so i cannot access it , Jackbit can find the linked account to this hash transaction : a1420c­44e­ac3­1eb­35e­26b­123­360­69d­103­29a­45c­0dc­946­7f5­4de­0ca­767­700274c

Once Jackbit can provide me with the account linked we can go further. Thanks in advance
Here under i post some exchange between me and their so called « support »

Dear @cyrilpsweh,

As previously stated, no transaction or gameplay activity has been detected on the account associated with the provided username and/or email address, Therefore, we cannot provide any details related to other accounts, as this information is confidential and cannot be shared with third parties. If you are experiencing any of the claimed issues, please contact our customer or payments support directly from the account with which you are having the problem -
[email protected] / [email protected]

Dear AskGamblers Complaint Team, based on the information mentioned above, the player has not encountered any of the reported issues with the account under the username or email address which this complaint was raised with, Therefore, we kindly request that you resolve the complaint.

Sincerely,
Jackbit Casino

I do not agree. You closed the account associated , i cannot access it because of you so it is not my fault.

It has been 1 month i tried to conclude this privately with you via e-mail but you are clearly trying to scam me and you try to not pay my winnings.

On trustpilot a guy had exactly the same issue as mine on the same day , you just paid the deposit back but not the winning.

If jackbit really is not a scam they are able to find the associated account to the following hash : a1420c­­44­e­a­c3­­1eb­­35­e­2­6b­­123­­36­0­6­9d­­103­­29­a­4­5c­­0dc­­94­6­7­f5­­4de­­0c­a­7­67­­700274c

Dear @cyrilpsweh,

We are once again informing you that no transaction or gameplay activity has been detected on your account, therefore, we cannot provide you with any details containing other accounts' personal information.

If you have any further questions regarding the transaction network fee or your withdrawals, please contact our customer support from the account you've experienced the issue with.


Dear AskGamblers Complaint Team, if the provided details are incomplete for resolving the complaint, we can provide proof privately if necessary.

Best Regards,
Jackbit Casino

Askgamblers please get into this because Jackbit is lying and not even reading what i say. They are lossing time by faking they don’t know anything when it’s the 3rd time i say this is the account linked to this hash transaction : a1420c­­­4­4­e­­a­­c3­­­1e­b­­­35­­e­2­­6b­­­1­23­­­36­­0­­6­9­d­­­103­­­2­9­a­­4­­5c­­­0d­c­­­94­­6­7­­f5­­­4­de­­­0c­­a­­7­6­7­­­700274c

They can find associated account i even sent a copy of the mails we had toghether but they are not willing to resolve this fairly
Please help me because they keep lying

Dear Jackbit Casino,

The AskGamblers Complaint Team is kindly asking you to provide evidence the player was paid accordingly. Please send the required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Following a careful review of valid information and proof presented by Jackbit Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player didn't use AGCCS in good faith. Casino sent evidence the payment was sent correctly and to the rightful owner of the account.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint.