Beschwerde #40 Jackbit Casino

Deposited in USDC via Polygon network in blackhole and investigation continued to be pushed out

Von Treyhlb

vor 1 Jahr

9/12 I deposited $160 usd worth of USDC via the polygon network. I've been working with the casino to "prove" I sent it the proper way and get past this "loop of" you have been moved to "priority" issue within our ticketing system. I contacted them after 1 hour of the funds not being deposited and they said they were investigating it.

Today I talked to a chat agent and I attempted to gain more information on it providing "proof" I sent it the proper way as shown in the screnshots and you can also see in the screenshots that the USDC was properly sent into the polygon network address.

The agent attempted to say I needed to send ERC20 network, but you can see above the addresses are totally different and the one that got it was the proper POLYGON network address.

After showing the agent I continued to get beat around the bush with the "this is priority and we are investigating" the funding of your account becuase "we haven't received the funds". They should have received the funds becuase it's their polygon network address for USDC. They should have received it by now becuase it's had 2 days to confirm on the blockchain. The wallet shows holding $160 usd.

I've been in contact with them the past 2 days attempting to talk to a manager or someone higher up on the pole, but I've been unable to get anymore information. (I don't have logs), but Daryl confirmed to me it was an issue on their side and that I sent it properly.

The issue still stands as we head towards monday is the fact I have no idea where I am in this whole process. They won't forward me to a manager, and I know for a fact the wallet they provided me has the coins I sent as Polyscan confirms it.

https://polygonscan.com/address/0x96a3e228406e85069ca66ea851a0676533cf6b73#tokentxns

(UPDATE)

Now I'm in a loophole with an agent just outright closing the chat on me when asking for assitance in getting a timeframe. Now I'm told "there is no timeframe" when I was orignally told monday. This has been a 5 day issue, and now the source code of the contract is confirmed on polygonscan

This website won't give me my money back and they are just throwing me in a loophole.

(Added new screenshots so you can see what they are doing). I just want my money back so I can not bother with the site as they are being beyond shady.

I'm afraid they are just going to keep me in a "investigation loop" and I'd value the help of askgamblers to get my money back.

The fact that I was put as a priority and nothing has been sent to my email about updates nor has anything been done about my ticket in 5 days is suspicous.

Unseriöses Casino Jackbit Casino

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Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Treyhlb

vor 1 Jahr

The money was credited this morning, not on the 16th.

Treyhlb

vor 1 Jahr

The money was credited this morning, not on the 16th.

Treyhlb

vor 1 Jahr

Resolved. They fixed the issue and credited me.

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