Beschwerde #27 iLUCKI Casino

Failed to process payments within advertised timeframes

Von QuirkyPanda

vor 5 Jahren

My account is verified. I did not use any bonuses when making a deposit

Declared time of processing payments - instant: https://www.ilucki1.com/en/payments

Unfortunately, this is not true. I made a request for payment of 53000 rubles (~ $720) 24 hours ago and did not receive it.

In addition, the casino turned off Live Chat and rejected my payout 20 hours later without any response. Also, they do not respond to email [email protected]

Unseriöses Casino iLUCKI Casino

Grund Abgelehnte Auszahlung

Betrag руб.53000

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear @QuirkyPanda,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

iLUCKI Casino

• Representative

vor 5 Jahren

Hi dear @QUIRKYPANDA

After checking your account we see that your initial cashout was rejected due to additional verification needed. You had to upload your card you have used for depositing.

After providing the necessary document you have requested your cashout to your card which we accepted and sent to you, however, it was not successful. Therefore, we requested you to order your cashout to your Yandex. As soon as you've requested your cashout to Yandex, we have accepted it in less than 2 hours.

As we see, your cashout of 53000 RUB was successful and you have received your funds without any issues on 2nd of January. We congratulate you on your winnings and we are glad to see you are lucky at iLUCKI :)

Best regards,
iLUCKI casino team!

iLUCKI Casino Beschwerde-Statistik

Gelöst 11 / 11

Durchschn. Betrag $894

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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Not paying out my winnings

Hey Askgamblers Team,

After playing for a couple of weeks, i finally won some money at iLucki Casino. Verification was fast and easy. Though it seems the casino is refusing to pay out my winnings. I've tried 3 times now to withdraw the money, first via the credit card i deposited with and with bank transfer. The first time the live chat told me there is a problem with the payment-provider and told me ill get an email from the finance team, which never happened.

The second time they tried to tell me after sending the withdrawal, it got refunded back to my casino account, which is complete nonsense obviously and which i called out as such. There are no issues with my bank account and connected credit card.

I expect them to pay out my winnings now. I don't plan on playing at this casino any longer because of this, i just want to take the money and move on.

I hope you guys can help me, contact the casino.

Kind Regards

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Welcome bonus not honored

Pretty self explanatory case here, used your link here to join the casino , casino didn't honour it. This is there link used:

https://www.askgamblers.com/bonus/welcome/ilucki-casino-100percent-up-to-usd100/

This is there chat transcript.

If you need any more information please let me know at < email removed>.

Thanks guys love the site. :) Keep up the great work, and stay safe.

Chat transcript

Name: Matthew < surname removed >

E-mail: < email removed >

Question:

David Thu, 04/09/20 10:51:36 am Australia/Victoria

Hello. How may I help you?

Matthew < surname removed > 10:53:28 am

Hello I joined up thru a link at askgamblers.com and said I get a deposit bonus of 100% matching and 100fs with a minimum deposit of $10. I've deposited 15$ and the bonus hasn't added yet?

David 10:54:06 am

hold on please

Matthew < surname removed > 10:54:13 am

No worries

Screenshot_20200409-104631.png

https://www.askgamblers.com/bonus/welcome/ilucki-casino-100percent-up-to-usd100/

David 10:55:53 am

This bonus is available for the players who signed up through actual affiliate links only. Unfortunately, the link you signed up through is not included into that list, so we cannot offer this bonus to you, sorry about that.

Matthew < surname removed > 10:56:02 am

I did

How do you think I found you

David 10:57:17 am

I'n sorry, but this bonus is also unavailable at the moment

Matthew < surname removed >10:58:35 am

That really how you wanna play it is it???

David 10:58:53 am

Bonus Issuing failed

But i can provide you with some free spins

Matthew < surname removed > 11:03:39 am

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Mate lll give you and this casino once chance to play this out properly and legitimately.. I'm no free rider I spent nearly $200,000 playing online , here's last 6 weeks at Cleopatra casino and poker nox these are euro deposits . And I'm a VIP at luckystar.io and spacelilly.com also. If you honour the bonus I'll return and prob deposit 5 more this morning, if not this will be my first and last deposit and I'll close my account no more deposits. Up to you.

David 11:04:42 am

Sorry, but this is all that i can do at the moment

Matthew < surname removed > 11:05:16 am

Thats crap and you know it you know how many people read my posts on askgamblers.com

You really want 100s of new customers who listen to my blogs on there saying stay away from ilucki.com casino it's fraudulent, doesn't honour bonuses scammers??? For 15$ and some spins?? To have me depositing here??

I have having to go down the road it's no good for anyone involved but this transcript will be posted on askgamblers.com which I've been member of for over 5years now

I hate**

David 11:08:37 am

Sorry, is there anything else I can help you with?

Matthew < surname removed > 11:08:56 am

Wow ok no worries David 👍 have it your way...

What's your managers name there

And who handles your ADRs??

I really hate doing this to casinos but I gave you plenty of chances to change this now who is your manager please?? And who handles your ADRs

By law you have to tell me

I'm waiting

You rated our customer service as bad 11:14:02 am

Matthew < surname removed > 11:14:10 am

Still waiting

As everyone reading this on askgamblers will see when casinos are happy to take money from you , but not even give you a bonus your entitled too, imagine what they'll be like when you want to withdraw your money..STEER CLEAR OF THIS CASINO ALL ASKGAMBLERS.COM READERS AND MEMBERS.

David 11:17:02 am

Any clauses in this Bonus Terms & Conditions can be changed with/or without prior notice of users. User has to check actual information before using any bonuses or depositing money.

Matthew < surname removed > 11:17:20 am

I'll be posting this chat transcript on askgamblers in 10mins :) and I need your managers name and ADR handlers

Bonus was used thru the link I gave you

https://www.askgamblers.com/bonus/welcome/ilucki-casino-100percent-up-to-usd100/

That has been stated many times already

David 11:18:11 am

It's unavailable, Matthew

Matthew < surname removed > 11:18:16 am

Bullshit

David 11:18:25 am

I've just suggested you the alternative

Matthew < surname removed > 11:18:28 am