Beschwerde #3 iLUCKI Casino

Delayed payment of $1500

Von Lou666

vor 6 Jahren

I won $1500 around 4 days ago and began withdrawal process, all my documents were verified but my country (New Zealand) doesn't allow for the money to be charged back to my card. Because of this I requested a bank transfer which are permitted as I have been paid this way from other online casinos. I was told I would have to withdraw using the casinos other options - Neteller,Skrill,Ecopayz,Neosurf etc but I would first have to make a deposit using one of these methods before I could withdraw from ilucki. No problem..except I have no option on my deposit page to use any of these methods, my only option to deposit is by credit card or Neosurf- nothing else so how am I meant to make a deposit if I do not have the option? Again I requested a bank transfer, to which I was told their finance department will email me shortly to find a solution. This was 3 days ago and every time I return to live chat I have to explain my situation over and over just to be told the same answer, yet nothing is being done about it. They have bank transfer listed as a withdrawal option and it's into the same account that the deposit was made from therefore I don't see what the issue is.

Unseriöses Casino iLUCKI Casino

Grund Verzögerte Auszahlung

Betrag $4000

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @Lou666,

Based on your last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Feel free to contact our team and request complaint's reopening in case you don't receive your payment as expected.

Thank you all for your cooperation.

Lou666

• 1 Bewertungen

vor 6 Jahren

Issue has been resolved, just waiting on payment into my bank.

I understand it wasn't your fault and you have solved the problem. It was just dealing with live chat everyday where no one could give me a straight answer or even a timeframe for an answer that wound me up. Once the VIP manager got in contact with me via email then I was happy. I enjoy playing on iLucki and the live chat process is the only negative thing I have to say but this is standard at most online casinos. Thank you.

AskGamblers

• Support Team

vor 6 Jahren

Dear @Lou666,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

iLUCKI Casino

• Representative

vor 6 Jahren

Dear @LOU666,

Thank you for sharing your concern.

We have a lot of deposit and withdrawal options available for our New Zealand players, however, only a few of them support NZD currency. More options are available in EUR and USD.

Though you can make deposits with VISA or MasterCard, these options are not available for a withdrawal. These restrictions are not from our side, but are just payment processors conditions.

Since you have played and won with NZD currency, it was necessary that you make a withdrawal in the same currency. Processing withdrawals is our top priority and we take it very seriously. It is our pleasure to assist you in your success!

We discussed the available options with you, however, you insisted that you would like to make a withdrawal via Bank Transfer. Unfortunately, at the time, the Bank Transfer option was not active for New Zealand and it took us normal operating time in order to activate it for you.

We really appreciate that you have chosen iLUCKI Casino and we would go miles to satisfy your request. And we DID! Your withdrawal request of 4000 NZD has already been processed via Bank Transfer and you can soon expect the money.

@LOU666, would you be so kind and close the complaint if you are satisfied with the resolution?

Please feel free to reach out to us if you require any additional assistance.

Sincerely,
iLUCKI Casino Team

iLUCKI Casino Beschwerde-Statistik

Gelöst 11 / 11

Durchschn. Betrag $894

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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Not paying out my winnings

Hey Askgamblers Team,

After playing for a couple of weeks, i finally won some money at iLucki Casino. Verification was fast and easy. Though it seems the casino is refusing to pay out my winnings. I've tried 3 times now to withdraw the money, first via the credit card i deposited with and with bank transfer. The first time the live chat told me there is a problem with the payment-provider and told me ill get an email from the finance team, which never happened.

The second time they tried to tell me after sending the withdrawal, it got refunded back to my casino account, which is complete nonsense obviously and which i called out as such. There are no issues with my bank account and connected credit card.

I expect them to pay out my winnings now. I don't plan on playing at this casino any longer because of this, i just want to take the money and move on.

I hope you guys can help me, contact the casino.

Kind Regards

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Pretty self explanatory case here, used your link here to join the casino , casino didn't honour it. This is there link used:

https://www.askgamblers.com/bonus/welcome/ilucki-casino-100percent-up-to-usd100/

This is there chat transcript.

If you need any more information please let me know at < email removed>.

Thanks guys love the site. :) Keep up the great work, and stay safe.

Chat transcript

Name: Matthew < surname removed >

E-mail: < email removed >

Question:

David Thu, 04/09/20 10:51:36 am Australia/Victoria

Hello. How may I help you?

Matthew < surname removed > 10:53:28 am

Hello I joined up thru a link at askgamblers.com and said I get a deposit bonus of 100% matching and 100fs with a minimum deposit of $10. I've deposited 15$ and the bonus hasn't added yet?

David 10:54:06 am

hold on please

Matthew < surname removed > 10:54:13 am

No worries

Screenshot_20200409-104631.png

https://www.askgamblers.com/bonus/welcome/ilucki-casino-100percent-up-to-usd100/

David 10:55:53 am

This bonus is available for the players who signed up through actual affiliate links only. Unfortunately, the link you signed up through is not included into that list, so we cannot offer this bonus to you, sorry about that.

Matthew < surname removed > 10:56:02 am

I did

How do you think I found you

David 10:57:17 am

I'n sorry, but this bonus is also unavailable at the moment

Matthew < surname removed >10:58:35 am

That really how you wanna play it is it???

David 10:58:53 am

Bonus Issuing failed

But i can provide you with some free spins

Matthew < surname removed > 11:03:39 am

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Mate lll give you and this casino once chance to play this out properly and legitimately.. I'm no free rider I spent nearly $200,000 playing online , here's last 6 weeks at Cleopatra casino and poker nox these are euro deposits . And I'm a VIP at luckystar.io and spacelilly.com also. If you honour the bonus I'll return and prob deposit 5 more this morning, if not this will be my first and last deposit and I'll close my account no more deposits. Up to you.

David 11:04:42 am

Sorry, but this is all that i can do at the moment

Matthew < surname removed > 11:05:16 am

Thats crap and you know it you know how many people read my posts on askgamblers.com

You really want 100s of new customers who listen to my blogs on there saying stay away from ilucki.com casino it's fraudulent, doesn't honour bonuses scammers??? For 15$ and some spins?? To have me depositing here??

I have having to go down the road it's no good for anyone involved but this transcript will be posted on askgamblers.com which I've been member of for over 5years now

I hate**

David 11:08:37 am

Sorry, is there anything else I can help you with?

Matthew < surname removed > 11:08:56 am

Wow ok no worries David 👍 have it your way...

What's your managers name there

And who handles your ADRs??

I really hate doing this to casinos but I gave you plenty of chances to change this now who is your manager please?? And who handles your ADRs

By law you have to tell me

I'm waiting

You rated our customer service as bad 11:14:02 am

Matthew < surname removed > 11:14:10 am

Still waiting

As everyone reading this on askgamblers will see when casinos are happy to take money from you , but not even give you a bonus your entitled too, imagine what they'll be like when you want to withdraw your money..STEER CLEAR OF THIS CASINO ALL ASKGAMBLERS.COM READERS AND MEMBERS.

David 11:17:02 am

Any clauses in this Bonus Terms & Conditions can be changed with/or without prior notice of users. User has to check actual information before using any bonuses or depositing money.

Matthew < surname removed > 11:17:20 am

I'll be posting this chat transcript on askgamblers in 10mins :) and I need your managers name and ADR handlers

Bonus was used thru the link I gave you

https://www.askgamblers.com/bonus/welcome/ilucki-casino-100percent-up-to-usd100/

That has been stated many times already

David 11:18:11 am

It's unavailable, Matthew

Matthew < surname removed > 11:18:16 am

Bullshit

David 11:18:25 am

I've just suggested you the alternative

Matthew < surname removed > 11:18:28 am