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Horus Casino - No Payment

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Unseriöses Casino

Horus Casino

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€ 500

Veröffentlicht am 12. September 2019

Hi,

My initial complaint from August 22 was solved, however the withdrawal I requested at the end was never sent. Askgamblers wrote in their final statement to submit another complaint if the outstanding payments have not been made.

Since August 29th, i have not yet received my withdrawal of 500 euros.

It has been more than 10 business days.

Horus casino, can you reply to your email ?

Thanks

Veröffentlicht am 16. September 2019

Hi

In the previous complaint we have atthached the screen shot as a proof, could you please give us more details so we will be able to check, at the moment we don't have and pending request withdrawal from you.

Best Regards.
Horus Casino Team

Veröffentlicht am 18. September 2019

Hi,

Apparently I was not withdrawing via the right withdrawal method. However your team only contacted me via email regarding this today (due to this complaint).
So I submitted a withdrawal request to my wallet.
Can you please tell me why I can't withdraw to my bitcoin wallet, because I would like to have bitcoin funds as well.

Thanks

Veröffentlicht am 20. September 2019

Dear SAGOMEET,

Dear SAGOMEET,

Hope to find you well,

The majority of your deposits were made with ecopayz in the details, on 7 total deposits 6 you made with ecopayz and only 1 with BTC.
(please find attached the screen shot), plus from your gaming activities don't seem that you are depositing for enjoying to play because your last deposit with ecopayz was 480€ and you request withdrawal 500€ in BTC.

So in order to prevent money laundering we cannot accept this behaviour, if you would like to have BTC funds you can buy it from several bitcoin exchange are on the markets, Horus is a casino not the right place to do this.

Best Regards.
Horus Casino Team

Veröffentlicht am 21. September 2019

Hi,

i apologize as I did not know this, I'll keep that in mind for next time.
Askgamblers, my last withdrawal has been received. You can close this complaint.

Thanks

AskGamblers
Veröffentlicht am 21. September 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Horus Casino Beschwerden

  • 6 von 7 gelöst
  • 1 Tag Durchschn. Antwortzeit
  • 4 Tagen Durchschn. Lebensdauer
  • 561 USD Durchschn. Betrag

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