Horus Casino - No Payment and No Communication

Dear @sagomeet,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Hi, it's 400 euros.

Dear SAGOMEET,

We are sorry to hear that, could you please provide your usarname at the Horus Casino, so we would be able to check the issue.

Thanks in advance.
Horus Casino Team

I can't provide it here.
You have all the information required with askgamblers.

Dear Horus Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Hi Again SAGOMEET,

Please find attached the screen shot as a proof that your withdrawal was again today approved, we are sorry but we had some issues with btc wallet, but now everything is fine, so you should receive your money soon.

Thanks
Horus Casino Team

Dear @sagomeet,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Hi Horus,

Thank you for the quick payment after opening this complaint. I did not know you were having issues, i did email your team five times but I received no response; same situation over chat.

I requested another withdrawal today as well, will this be processed in a timely manner ? I would like to keep the complaint open until I receive my current withdrawal.

Thanks

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to submit new complaint against the casino in question, in case something goes wrong with their outstanding payments which were not part of the current complaint.

Thank you all for your cooperation.