Horus Casino - No Payment

Hi

In the previous complaint we have atthached the screen shot as a proof, could you please give us more details so we will be able to check, at the moment we don't have and pending request withdrawal from you.

Best Regards.
Horus Casino Team

Hi,

Apparently I was not withdrawing via the right withdrawal method. However your team only contacted me via email regarding this today (due to this complaint).
So I submitted a withdrawal request to my wallet.
Can you please tell me why I can't withdraw to my bitcoin wallet, because I would like to have bitcoin funds as well.

Thanks

Dear SAGOMEET,

Dear SAGOMEET,

Hope to find you well,

The majority of your deposits were made with ecopayz in the details, on 7 total deposits 6 you made with ecopayz and only 1 with BTC.
(please find attached the screen shot), plus from your gaming activities don't seem that you are depositing for enjoying to play because your last deposit with ecopayz was 480€ and you request withdrawal 500€ in BTC.

So in order to prevent money laundering we cannot accept this behaviour, if you would like to have BTC funds you can buy it from several bitcoin exchange are on the markets, Horus is a casino not the right place to do this.

Best Regards.
Horus Casino Team

Hi,

i apologize as I did not know this, I'll keep that in mind for next time.
Askgamblers, my last withdrawal has been received. You can close this complaint.

Thanks

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.