Frumzi Casino - Still having issues with delays for my withdrawals

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Frumzi Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Dwinzy,

We sincerely apologize for our inability to provide a timely response.

Upon reviewing your account, we can confirm that the majority of your withdrawal request attempts were cancelled by you within three working days. Consequently, we believe that prior to our ability to examine your withdrawal request, they were cancelled and utilized.

Furthermore, we do not observe any remaining balance in your account, nor do we see any pending withdrawals.

Should you require any additional assistance, please do not hesitate to reach out to our team.

Our team wishes you all the best for your future activities!


Kind regards,
Frumzi team.

Dear @Dwinzy,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.