Frumzi Casino - Pending withdrawals and blocked my account

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Ask Gamblers,

Players balance was deducted due to the breach of the following points of the General Terms and Conditions, which player accepted when creating his account on our website:

6.4: By making a deposit, you grant the Company the permission to debit from your balance any fines or dues in connection to your activity, as provided by the Terms or the applicable law. You also agree to avoid charging back the deposited funds, annulling the deposits, and agree to compensate the Company for the costs associated with the chargebacks and recalls.

9.4: Should we arrive at a reasonable suspicion that you have engaged in a fraud, any illegal or improper activity, or have otherwise breached the Terms, we reserve the right to take any number of the following action, at our sole and absolute discretion, with or without notice:

void any winnings obtained, cancel any pending withdrawals and confiscate the real money balance of your account;


9.1: The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:

using the Website for commercial purposes or in someone else’s name or interest;

engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases where funds are recalled/disputed;

colluding with other customers or third parties. This includes, without limitation, playing in the interest of others, sharing information, cooperating or coordinating with others;

6.6.2: No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.
Therefore, according to the aforementioned article, there is no refund available for your account.

We hope this helps clarify the matter for you.

Kind Regards,
Frumzi Team

Dear Frumzi

Thank you for giving an reply ,

I don't know if I have done any of the above terms that your casino has! is there any proof for this? because something wrong may have happened (although I don't think so) because we have been working together for a long time!

I had also asked in the past to close my account without the possibility of reopening it with the result that you have opened my account against my will and continue to spam me with messages and emails!

Something that is illegal, while I have also said the reasons for which I am closing it! !
In conclusion you blocked my account when I got two withdrawals 800€ each !

So please proceed my withdrawals

Best wishes ,

Dear AskGamblers,

Please look into this case and let us know if any additional information is needed.

Kind regards,
Frumzi Team

Dear Frumzi Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We have requested further information from the relevant department and will contact you as soon as they respond.

Kind Regards,
Frumzi Team

Dear Frumzi,

I am waiting for your further information.
I would be happy to get a good response from you

Best wishes