Frumzi Casino - Payment of 750 CAD delayed

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I would like to express how much it annoys and disappoints me that Frumzi Casino has not even bothered to respond to the complaint. I find it inconceivable that a casino that does not pay out its winnings can still be open and accessible. It's completely distressing to be scammed out of thousands of dollars like this!

Thank you Askgamblers to have tried to help me!

Dear Peanut12,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to complete the withdrawals as soon as possible.

Thank you in advance.

Kind Regards,
Frumzi Casino Team

Thank you Frumzi for finally responding to the complaint. It gives me a little hope. But know that it will soon be 3 weeks! I consider myself to have fulfilled my part of the contract with my patience... waiting for you to fulfill yours. Thank you and have a nice day!

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, if you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. A

Thanks in advance for your cooperation.

In the last 3 days I received payment for my 3 withdrawal requests in the amount of $750 each. FINALLY!!! In addition, I was able to make my 3 new withdrawal requests, also for the amount of $750 each. I have $2250 waiting for processing again and I hope I don't have to wait that long again. In the terms and conditions it does say 3 working days, so I expect it to be done next week!

Dear Peanut12,

We are pleased to inform you that your withdrawal requests have been completed.

We also endeavour to complete the pending withdrawals as soon as possible.

Kind Regards,
Frumzi Casino Team

Dear @PEANUT12,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I consider this complaint resolved. I am still waiting for 3 new withdrawal requests for a total of $2,250. I hope this time it won't take as long to proceed. If so, I will open a new complaint.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.