Frumzi Casino - Deposit Bonus Not received

Dear 0471203,

Thank you for sharing your feedback with us.

We are sorry to hear about your disappointment regarding the bonus and the communication with your VIP Manager. Please be assured that we are taking your report seriously. We have already reached out to the relevant departments and your dedicated VIP Manager to investigate the situation and resolve it as a priority.

We will provide you with an update here as soon as we have more information.

Best regards,

Frumzi Casino Team

Hi there ,
Thanks for your reply.
It happeded on Saturday, 24th of Junuary . I have messaged Vip Team over to 10 times no replied also my manager doesn't reply since Monday, the 26th.

Dear 0471203,

Thank you for your patience while we looked into this matter.

We are pleased to inform you that, in light of your recent deposit on January 24th, your VIP Manager has now manually added a 100% Bonus to your account. We hope this bonus meets your satisfaction and provides you with an enjoyable gaming experience.

Your VIP Manager has also sent you a detailed email regarding this update.

We sincerely apologize for the delay in communication and the time it took to resolve this. It is never our intention to leave our players without support, and we are working to ensure such delays do not occur in the future.

Best regards,
Frumzi Casino Team

Dear @0471203,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.