Frumzi Casino - Constant delay in withdrawal times

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear Decow1994,

We would like to inform you that your account is under verification process. The ID and Credit Card photos were accepted.

We need you to provide us with Proof of Address document sent in PDF format in order to finish your verification and proceed with processing your withdrawals.


Best regards,
Frumzi.com

Hi , I just uploaded another document from my bank that has my name and address on it, it also has my partners name on it as it’s both of our names on our mortgage. Is that ok ? Let me know if not I will upload something else

Thanks

Dear Decow1994,


Thank you for contacting us!

The new provided document is under review from our relevant department and once we have an update, we will contact you.

Thank you!

Best regards,
Frumzi.com

Hi Frumzi

Great thanks ,

Let me know if you need anything else

Regards

Declan

I have been trying to verify my address for the last few days. I asked frumzi how do I update my address and they said I can do this when verification. I have sent 3 different types of address verification and they keep returning it, literally going around in circles.

Can you tell please help me so I can withdraw some money, it’s nearly 3 weeks now since I made the request

Thanks

Declan

Dear Decow1994,

We are writing to inform you that there is a discrepancy regarding your submitted proof of address. The documentation provided reflects a different residential address than the one specified during your initial registration.

To proceed with your application, please provide a valid proof of address that aligns with the information originally submitted in your registration profile.

We hope this clarifies the issue.

Thank you for your patience and cooperation.

Best Regards,
Frumzi Casino Team

Hi Frumzi team,

We seem to be going around in circles ,

I asked you , see attached photo- how do I go about updating my address , as I have moved from where I originally lived and set up the the account - I was told that I can change my address when i go though the verification process , which I am trying to do.

So can you please tell me what I need to do?

I moved house from where I used to live,

I am showing you proof of address where I live now,

Can you please let me know how I can update my address on file,

Regards

Declan

Dear Decow1994,

We would like to inform you that your address is changed now and your account is fully verified.

We will process your pending withdrawals in the nearest time possible.


Best regards,
Frumzi.com

Hi Frumzi,

That’s great news , thank you


Can you please process my withdrawals now
I have one from the 14th / 15th / 16th of March so I will one month since requested

Please can you prioritise these withdrawals and I will be happy to close the complaint

Thanks

Dear Frumzi Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers,

We have completed those withdrawals.

Kind Regards,
Frumzi Casino Team

Hi all,

They have processed a couple of withdrawals,

I will close this complaint for now ,

But I have around €36k more to withdraw so will be keeping an eye on them sticking to their withdrawal timeframes of 1-3 days

Best regards

Declan

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.