Fortune Play Casino - Ghosting me and closed my account

Dear AskGamblers Team and Benjamin Walde,

Thank you for your message. We have carefully reviewed this case and would like to clarify the situation.

Following a standard internal review of the player’s activity, the account in question was subject to a restriction in line with our Terms and Conditions. We understand this may be frustrating, but we would like to stress that this action was taken only after a thorough investigation by our relevant departments.

All necessary verification documents were eventually received, and the player’s winnings were credited accordingly on the 20th of June after the review was completed.

Please note that Fortune Play is fully committed to fair play, compliance, and the protection of our players and platform. All actions taken are consistent with our operational policies and designed to maintain a secure and responsible gaming environment.

We appreciate the AskGamblers team's continued support and mediation in resolving player concerns.

Yours Sincerely,

The Fortune Play Team

Doesn't seems like anything is credited back when I still cant login to my account and I got this mail days after you stated that "player’s winnings were credited accordingly on the 20th of June after the review was completed."

Thank you for your message.

We would like to confirm that the withdrawal was processed successfully and the funds were sent to the wallet address provided at the time the withdrawal was requested.

We kindly advise to contact the wallet provider directly for further clarification and assistance in locating the funds.
Should any additional details be required, our support team is available and happy to assist via email.

Yours Sincerely,
The Fortune Play Team

Dear @Benji111,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.