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Fortune Play Casino - Delaying withdrawal, giving same excuse

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Fortune Play Casino

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€ 300

mikaelaw Finnland
vor 1 Jahr

Hello so I registered account with them on the 22.4 and made two deposits i managed to win 300€. Where after I made a withdrawal which was cancelled within 45minutes because I had to send in a missing document which I did instantly and my account got fully verified and I requested a new withdrawal.Now my withdrawal has been pending for 36 hours even when they say they process within 24hours in their terms.I have contacted live chat about this issue they keep giving me the same excuses all the time saying that there might be delays depending on the workload of their finance department.

vor 1 Jahr

Dear MIKAELAW,

I am pleased to inform you that your withdrawal has now been paid. We apologise for the delay and any inconvenience caused.

Best Regards

Fortune Play

AskGamblers
vor 1 Jahr

Dear @mikaelaw,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
vor 1 Jahr

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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