Fortune Play Casino - Casino is ignoring me and not paying me

Dear AskGamblers,

We apologise for the delay in responding to the player and understand their frustration. Our team has been working through a temporary backlog, which unfortunately affected our response times.

The requested verification documents have now been received, and the player’s account is currently undergoing our standard verification review. Once this has been completed, we will contact the player with an update.

We appreciate AskGamblers’ support and thank the player for their patience during this process.

Kind regards,
The Fortune Play Team

hello

i sent my documents then they asked for a selfie, i sent that also

Dear AskGamblers,

We can confirm that the refund has now been successfully processed.

Kind regards,
The Fortune Play Team

Dear @mila20155,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

hello

yes i was successfully paid

thank you askgamblers for everything youre the best

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.