Beschwerde #52 Fairspin Casino

Fairspin Casino- Withdraw of USDT TRC20 shouldn't take so long

Von basil l.

vor 3 Jahren

Hi, I started playing with fairspin casino a few days ago. I have noticed it is a very nice website as its staking is very interesting. I deposited a total of 15k in a span of 2 days. I have bought some of their TFS token valued at around 2k plus. Yesterday I decided to try to withdraw out some of my funds. I withdraw a total of 8005 usdt trc20 out. To my surprise after 3 hours I did not receive the funds, I msg their customer support.

Quoted by their customer support " Withdrawals can take varying amounts of time depending on the payment method chosen and the processing times of the financial institutions involved. Some withdrawals may be processed quickly and be available within 15 minutes, while others may take several days to complete. Our finance department works to process withdrawals as quickly as possible, but we cannot guarantee an exact time frame for when a withdrawal will be completed"

How can a casino not tell u a timeframe on the withdrawal date, but when u deposit funds to them it is immediate. Today I msg customer support once again and they told me that their withdrawal is done manually and cannot give me a date.

I strongly do not recommend anyone from playing on this site when the payouts do not have a timeframe. USDTTRC20 withdrawals are done within minutes. all other websites are paying within minutes. Please do not give me a stupid reason for manual withdrawal that is why it is taking so long.

Unseriöses Casino Fairspin Casino

Grund Verzögerte Auszahlung

Betrag $8005

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @basillee07,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

vor 3 Jahren

Hello!

We are happy to inform everyone that the transaction from this complaint has been successfully completed.
The Gaming platform team always cares about every transaction of every member of “Fairspin”.

Even with some additional process we always do all of our best to complete every transaction as fast as possible!

Respectfully,
Fairspin!

Fairspin Casino

• Representative

vor 3 Jahren

Hello!

Absolutely correct.
10 days is the maximum period of time for completion of a transaction.
But we are sure it will not take all 10 days.

In fact we are already waiting for updates about transactions and we are sure that we will continue work with your withdrawal soon.

As we have mentioned - we always care about every of your transactions.
Gaming platform team understands that time of withdrawal is a big part of your experience with Fairspin.
Your best experience on our gaming platform - our main goal!

Respectfully,
Fairspin!

basillee07

• Singapur

vor 3 Jahren

Hi fairspin,

thank you for the quick response. i withdraw on the 20 may so by the lastest on 30 may i would recieve my funds right?

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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