Beschwerde #85 Fairspin Casino

Every day I have to beg for a paycheck

Von Potlesk2015

vor 1 Jahr

I won $25,417 and the casino only allows me to withdraw via SEPA. Every day I have to beg for a paycheck. They only paid out two amounts of $1073. Today is the second time they haven't paid. Still just excuses and words from the VIP manager that I have to be patient. That's why they call me a VIP player. It's the same as all complaints. This is how they try to delay my withdrawals so that I get the full amount as late as possible. It's unfair and very mentally demanding. I don't know what to do anymore.

Unseriöses Casino Fairspin Casino

Grund Verzögerte Auszahlung

Betrag $25417

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Fairspin Casino

• Representative

vor 1 Jahr

Dear Potlesk2015,
First and main - we really understand that some situations can form any kind of negative impression but we want to pay special attention to facts that have been mentioned earlier.

Fairspin always cares about every situation and we want to be clear at every point.
Such a way to work with this situation excludes any place for any type of excuses.
We are really sorry if any of our responses could be taken any different way than a simple response to the subject of this situation.

Notification about specific points of the Terms and Conditions of the gaming platform that has been mentioned earlier is not required due to the fact of its presence on the Fairspin at the moment of your registration.
With that we have the fact that upon registration you confirmed that you know Terms and Conditions of the gaming platform and agree with it.

According to the mentioned - withdrawal request of the member of the gaming platform might take up to 10 business days for processing.
Such a period of time is due the fact that different transactions might have different specificity and it can be the reason for time of processing.
Almost never withdrawal of the members of the gaming platform took the whole 10 business days.
We would like to remind you that none of your withdrawals took a whole period of time either.
Our Team always cares to complete every transaction as fast as possible even if it has any type of specificity in the process.

As it has been mentioned earlier in this complaint - our rules say that deposits and withdrawals must be carried out using identical or similar methods.
That is why there is a specific method(SEPA) available for that type of transaction(withdrawal) on your account.
You did not use a crypto wallet or e-wallet for your last deposit that has been used to form the amount of winning funds on your account and that is why any other methods are not available for withdrawal of exactly that amount of winnings.
SEPA as a method is working now and you can see that with this method part of your winnings already reached you.
The method is working and available on your account and that is why it excludes the need to check alternative options for withdrawal of the amount of funds that you have on your account.
With that you can see that there are no incorrections and all processes stay in frames of the mechanics and rules of the gaming platform.

We would like to return to information that has been mentioned in this complaint before.
Gaming platform Fairspin never refuses to complete withdrawal of the winnings for every member of the platform if that type of transaction can be completed.
We always guarantee that all winnings will reach every winner.
However, do not forget that Fairspin can not influence your personal plans in your personal life - we can operate only in frames of mechanics and rules of the platform.

All funds of your active balance are always under your control and you are free to use it as you wish.
At the moment we can process your withdrawal request in frames of the process that is already set for this type of transaction on your account.

We always care about only the best experience for every member of the gaming platform but that is available only in frames of the mechanics and rules of the Fairspin.

Respectfully,
Fairspin

Potlesk2015

• 2 Bewertungen

vor 1 Jahr

Dear ASKGamblers, yes, please. A complaint can be closed.

AskGamblers

• Support Team

vor 1 Jahr

Dear @Potlesk2015,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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