Beschwerde #74 Fairspin Casino

Withdrawals getting rejected and delayed

Von Donky_Town

vor 2 Jahren

I recently signed up at Fairspin as all reviews I read were good and I especially like casinos that have very quick withdrawal speeds. I started playing there and passed the KYC verification. I withdrew $2,200USD and had to withdraw in 3 transactions as $1,000 is the maximum for each when using Interac as only available withdrawal method. They kept reversing my withdrawal back into my account and I kept going back to chat with them to find out what was going on. They said it was rejected and to try again. This happened several times. Now I have a very uneasy feeling about all of this. I’ve played online for years and based on technology nowadays there really is no reason for these delays or games casinos seem to play with clients in what seems to be attempts to not pay out funds.

Unseriöses Casino Fairspin Casino

Grund Abgelehnte Auszahlung

Betrag $2200

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 2 Jahren

Dear @Donky_Town,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

vor 2 Jahren

Hello!

The Gaming Platform Team would like to take part in this complaint.

At this moment the main point is to specify that the Fairspin Team understands that transactions are a big part of experience for every member of the platform and we always care about every deposit/withdrawal.

That is true that some transactions can face difficulties but we never refuse to process any withdrawal if it can be completed.
Transactions that have been created after specification were processed and funds of those withdrawals reached former member of the gaming platform.
We are really sorry that this minor situation might form a wrong impression but we want to pay attention to the result - all funds that former member of the gaming platform wished to withdraw have reached the recipient.

Sometimes some situation might take place but we always care about every possible aspect that can have influence on the transaction and every member of the gaming platform can be sure that winnings will reach him or her in the period of time that is set by the Fairspin.

Respectfully,
Fairspin.

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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