Beschwerde #40 Fairspin Casino

Problems with payments, cannot communicate in desired way

Von Marta C.

vor 3 Jahren

Hello,

I’ve won a total of 34000 USD in fairspin casino. The original transaction date (withdrawal request) was Dec 16.12.2022 until I’ve noticed that fairspin has cancelled that request for additional checks on Dec 22.12.2022

On that same day I was told:

"Additional checks of your bets have been successfully made, there is no point to worry. " They cancelled all my withdrawals requests and I was forced to create a new request 22.12.2022.

After questioning when will the payment take place they said: "Your funds will be split in parts To process faster the funds.".

I’ve got print screens of all small amounts withdrawal requests before being canceled. After that I’ve made a single withdrawal request of 34000$ (22.12.2022).

10 banking days passed (05.01.2023) and after I asked why I didn’t receive any other payment yet in my bank account, Fairspin forced me to creat a crypto wallet, saying that the payment will be "fast and smooth" with "this exception that they created" for me, as they said. I didn’t have one and created one.

After questioning again, cause I’ve didn’t received any payment, Fairspin told me: "All details had been sent to payment provider and recieving your funds now depends on the payment processor speed.”

Until today Fairspin processed 6 payments:

Bank transference: 8369.35€ (23 December 2022)

Crypto wallet: 2023.98 USD (06 January 2023); 1211,48USD (10 January 2023); 1012,95USD (11January 2023);

Bank transference: 1000 USD (12January 2023) Crypto wallet: 990,55 USD (15 January 2023)

Additionally I’ve made another withdrawal request 1500 USD on 16 January 2023. It’s also still in process.

There are still more than 19000 USD left to be payed and it’s been truly exhausting communicating with fairspin, since the answers are always the same.

Since the casino told me that with a crypto wallet the payment will be processed fast and smooth, I don’t understand what’s happening and I am truly concerned.

Unseriöses Casino Fairspin Casino

Grund Verzögerte Auszahlung

Betrag $20229.04

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Darcys

• Portugal

vor 3 Jahren

Hello, I confirm that I’ve received the amount that was left to pay. Thanks to AskGamblers for the guidance.

Fairspin Casino

• Representative

vor 3 Jahren

Hi!
Apologies for the delay

We would like to inform you that the withdrawal has already been processed on our end and sent to the player. Please, expect the funds soon to arrive to your player's wallets

Respectfully,
Fairspin

Darcys

• Portugal

vor 3 Jahren

Thank you for the fast reply.
I´ve made a single withdrawl request of 34000 USD (22 December 2022) + and another one of 1500 USD (16 January 2023).
The amount left to be payed is 18729,04 USD (first withdrawl request) + 1500 USD (second withdrawl request).
Thank you.

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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