Reclamação #47 Fairspin Casino

Problems with payments, cannot communicate in desired way

Por Marta C.

há 3 anos

Hello,

I’ve won a total of 34000 USD in fairspin casino. The original transaction date (withdrawal request) was Dec 16.12.2022 until I’ve noticed that fairspin has cancelled that request for additional checks on Dec 22.12.2022

On that same day I was told:

"Additional checks of your bets have been successfully made, there is no point to worry. " They cancelled all my withdrawals requests and I was forced to create a new request 22.12.2022.

After questioning when will the payment take place they said: "Your funds will be split in parts To process faster the funds.".

I’ve got print screens of all small amounts withdrawal requests before being canceled. After that I’ve made a single withdrawal request of 34000$ (22.12.2022).

10 banking days passed (05.01.2023) and after I asked why I didn’t receive any other payment yet in my bank account, Fairspin forced me to creat a crypto wallet, saying that the payment will be "fast and smooth" with "this exception that they created" for me, as they said. I didn’t have one and created one.

After questioning again, cause I’ve didn’t received any payment, Fairspin told me: "All details had been sent to payment provider and recieving your funds now depends on the payment processor speed.”

Until today Fairspin processed 6 payments:

Bank transference: 8369.35€ (23 December 2022)

Crypto wallet: 2023.98 USD (06 January 2023); 1211,48USD (10 January 2023); 1012,95USD (11January 2023);

Bank transference: 1000 USD (12January 2023) Crypto wallet: 990,55 USD (15 January 2023)

Additionally I’ve made another withdrawal request 1500 USD on 16 January 2023. It’s also still in process.

There are still more than 19000 USD left to be payed and it’s been truly exhausting communicating with fairspin, since the answers are always the same.

Since the casino told me that with a crypto wallet the payment will be processed fast and smooth, I don’t understand what’s happening and I am truly concerned.

Cassino em disputa Fairspin Casino

Motivo Pagamento atrasado

Valor $20229.04

Discussão

AskGamblers

• Support Team

há 3 anos

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Darcys

• Portugal

há 3 anos

Hello, I confirm that I’ve received the amount that was left to pay. Thanks to AskGamblers for the guidance.

Fairspin Casino

• Representative

há 3 anos

Hi!
Apologies for the delay

We would like to inform you that the withdrawal has already been processed on our end and sent to the player. Please, expect the funds soon to arrive to your player's wallets

Respectfully,
Fairspin

Darcys

• Portugal

há 3 anos

Thank you for the fast reply.
I´ve made a single withdrawl request of 34000 USD (22 December 2022) + and another one of 1500 USD (16 January 2023).
The amount left to be payed is 18729,04 USD (first withdrawl request) + 1500 USD (second withdrawl request).
Thank you.

Raio-X do Fairspin Casino

Resolvido 40 / 43

Valor médio $12,102

Duração média da reclamação 6 dias

Resposta média 1 dia

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Pagamento rejeitado

Minhas ultimas tentativas de retiradas na fairspin esta sendo uma dor de cabeça, muita demora e minha ultima retirada rejeitada, ao tentar contato o suporte tenho respostas evasivas, já verifiquei minha conta fairspin, enviei toda documentação exigida. Também li e respeitei todos os termos e regras do cassino.

Não resolvido

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Falta de pagamento, pretendo que confirmem rapidamente a minha retirada

Ola, bom dia.

No dia 2 de fevereiro fiz uma retirda por volta dos 2000 dolares no qual ainda me confirmaram a retirada.

Ja entrei em contacto com o suporte e me dizem sempre a mesma coisa que "tenho de esperar". Acho inadmissível demorarem tanto tempo para o fazerem. Pretendo que confirmem rapidamente a minha retirada.

Obrigado

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Pagamento atrasado de cerca de 3,000 dolares

BOA TARDE,
Deveria ter recebido no dia 26 de Dezembro o pagamento de cerca de 3000 dolares relativos a dinheiro ganho no identificado casino online.
Os seus colaboradores insistem desde o meu registo para que crie uam conta de crypto moeda, solução que não pretendo.
Alegam a dificuldade junto do promotor do jogo e do meu Banco, facto que é falso uma vez que o mesmo promotor e o mesmo Banco, são por mim utilizados junto do NATIONAL CASINO e os pagamento são efetuados no mesmo dia.
Claramente, este casino retem indevidamente o dinheiro por dois motivos, ou que os seus jogadores o percam continuando a jogar ou porque não têm fundos suficientes para operar e por isso devem ser encerrados por forma a evitar mais danos aos seus Clientes.
No pretérito dia 27 recebi a seguinte resposta a mias uma reclamação apresentada:
Dear João Viana Rodrigues,
Unfortunately its true, by this time we have some ddifficulties with payment provider and my colleagues did not lie to you when they mentioned it before.
All these days we are trying to settle the issue with the provider in order to complete your payment.
Most of the amount has already been paid and you have successfully received it.
At this stage, I would very much like you to finally receive the balance of your honestly won funds.
I would be very grateful if you could provide me with any crypto wallet address and we will send you the rest of the funds in a matter of minutes.

Kindly regards,
Your Personal Assistant Olga

Pretendo ser ressarcido dos prejuizos e incumprimentos gerados por este casino online que tem um péssimo serviço de pagamentos e tratamento dos seus Clientes.
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