Beschwerde #50 Fairspin Casino

My withdrawal of USD73k is being cancelled

Von T B.

vor 3 Jahren

Hello,

I don't understand why my withdrawal is still being processed when I made it two days ago.

I play in more than 4 online casinos and withdrawals are instant and even if there is a delay it is generally 3-4 hours. As the deposit is instantaneous as must be the withdrawal. You cannot take our money in less than a minute and when we want to recover it we are asked for an eternity and especially when we are talking about a sum that is more than 73,000 dollars, and especially when using the method of payment which is USDT TRC-20. There is no easier way of this means of payment and withdrawal. So here is my problem, is it a scam?

Thank you for finding a solution to this inconvenience.

Unseriöses Casino Fairspin Casino

Grund Verzögerte Auszahlung

Betrag $73961

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @player_912308,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

vor 3 Jahren

Dear All!

We are happy to inform everyone from that topic - that all processes that are connected with that transaction finished successfully and transaction completed.

We always care about every transaction of every member of the gaming platform and never leave any situation without attention.

Gaming platform is happy that luck was on the side of that member of the gaming platform.

Respectfully,
Fairspin!

Fairspin Casino

• Representative

vor 3 Jahren

Hello!

Thank you for your attention to that situation!

At this moment our Financial Department is already working with your transaction.
There are two things that have an influence on the time of completing your transaction.

First - conditions of the method that you have used.
There are minor difficulties with the method that you have used but our Financial Department is already on it and we are sure that this situation will be fixed soon.

Second - previously that member of the gaming platform had more than one active account on the gaming platform.
We want to remind that no member of the gaming platform can have more than one active account on the platform due to “Terms and Conditions”.
According to that fact our Security Department must check more details about activity on the account.

As soon as we have the result of both mentioned processes - your withdrawal will be completed.
We are sure that the whole process will not take long.

We always care about every of your transactions and situations that you might face!

Respectfully,
Fairspin!

player_912308

• Thailand

vor 3 Jahren

I am attaching the evidence here to show that I am fully verified, I am currently waiting for another attempt to withdraw my winnings. Fairspin Casino is not responding to my inquiries as you can see in the screenshots I sent you. So please let me know what you need from me to successfully resolve this case.

Olga from VIP support wrote to me that they will definitely send me the money but so what if they have blocked all my withdrawal attempts so far.

Please help me what to do next because they don't want to pay me my winnings.

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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