Beschwerde #28 Fairspin Casino

Lifetime account closure

Von LuckyLuke79

vor 3 Jahren

I registered with Fairspin but then found that the payment methods I use were not available. I asked to close my account for life. Then I was told that I had to reply to the email, after 24 hours, and that I really want to close the account. When I then answered the email again after about 26 hours, I was told that it was too late, that my account was open, and that they had to start the process over.

Why should it be so difficult to close an account? And what does Fairspin expect the customer to do? You have to come back, not before, but after 24 hours have passed, but if you wait a little too long, it's too late. It is a shame that you have to use Askgamblers for help in closing your account.

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Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inaktiver Benutzer

vor 3 Jahren

After I told them that they are the most difficult site to do an account closure, and that I had do use Askgamblers to solve this, I got a New email:

"Hello, dear Fairspin client!
Thank you for your request.
We sincerely apologize for slight misunderstanding.
You confirmed your request, and according to your confirmation your account has been blocked permanently for the reason you specified. We are really sorry for this inconvenience for you.
There was a misclick during the emailing responses."

As soon as a customer threatens to post on askgamblers, they apologize straight away, and blame it on wrong clicks in the mail etc. Imagine if they could just do what I wanted straight away, then this complaint would have been unnecessary. But the matter is now resolved.

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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