222 dollar withdrawal still processing
Hy,
I started playing here about 3 days ago. Everything was fine I lost some I won some. When I won usually I did a withdrawal and it happened, instantly. Until I won a little bit more, 222 usd won, and try to do withdrawal with a same methodology. Via cashback to Mastercard. They processing it, till 5 business day. I asked them every day that how is my transaction. There is time when they state everything is fine and there is other time when they state they faced an issue.
As a reference their Terms and Condition’s: “Withdrawal of funds can take from 15 minutes to 5 business days, depending on the selected payment method.” So in worst case scenario, they should changed from “Processing” status to “Completed” yesterday. Please investigate this. It says the withdrawal started September 5th, but at around 01:00 am so I assume it counts.
Waiting for your clarification,