Explosino Casino - Delayed payments for 3 weeks

Dear LONNIE,

This payment system ceased operating for users from Germany. You can try other payment method.

Best Regards,
Explosino.

OK, I just cancelled my two pending withdrawal requests and created a new one via Bitcoin.

Please confirm that you received my withdrawal request and that you will process it ASAP.

Dear LONNIE,

Thank you. I have sent your request to the Finance Department.

Best Regards,
Explosino.

I didn't receive the money. Their live support says "We're doing our best to process requests as soon as possible. We kindly ask you to wait a little longer. Anyway your request will certainly be processed. We really appreciate your patience!"

So, in total, it's been 4 weeks and 2 days.

Why don't you just send me the money? Bitcoin is INSTANT!

Dear Explosino Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

This is ridiculous. After 5 weeks. they ask me to cancel my withdrawal request and make new withdrawal requests of max 100 EUR each. This is what they told me via email:

"We kindly ask you to divide your current withdrawal request on the several ones in the amount of 100 euro per one request."

So they can't even pay a small amount of 694 EUR.

Instead, I have to create 7 new withdrawal requests. The thing is: You can only create max 3 withdrawal requests per day. So I have to come back tomorrow and the day after tomorrow and then, what? I have to wait another 5-6 weeks?

@AskGamblers: Please downgrade this casino ASAP!

Dear LONNIE,

The finance department try to expedite the processing of your requests. We apologize for any inconvenience caused.

Best Regards,
Explosino.

Dear Explosino Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS,

We are awaiting confirmation of payment from the processing company.

Best Regards,
Explosino.

Dear LONNIE,

The first withdrawal request has been processed.

Best Regards,
Explosino.