Explosino Casino - Delayed payment 3000 Euro

Dear RSCHLOEG,

We are sorry for the inconvenience. The finance department will process your next request as soon as possible.

Best Regards,
Explosino.

I got same message from support team yesterday - it says nothing. Would be nice if you could process the open withdrawals today. We are far away from 24 hours now as you are claiming in your T&C’s. We are at 200 hours now (8 days). So please if you respond give some concrete days.

In the meantime there are another 12.000€ at my account, waiting for withdrawal. And I will not play anymore before the whole money has been transfered.

Dear RSCHLOEG,

The Finance Department has been processed one of your requests today.

Best Regards,
Explosino.

Thank you. I have seen that you have processed another one and I have also requested a new withdrawal, so we are again at three open withdrawals.

Can you please ensure that each withdrawal is not taking 9 days to be processed ? My oldest open withdrawal is from 22nd of November. And in addition to that I want to withdraw another 11.000€ from my account. If I take your 9 days average it will take then almost 1/3 of a year. That is not acceptable. Please ensure that you are following your own T&C's and process latest after 24 working hours a new withdrawal.

Dear RSCHLOEG,

We have escalated the issue to the Finance Department.
We thank you for your patience and we apologize for the inconvenience caused.

Best Regards,
Explosino.

@askgamblers - could you maybe change the amount to 14.000€. There are 3.000€ already submitted as withdrawal and another 11.000€ is on my account, which is waiting for withdrawing. But due to the limitation of only 3 open withdrawals at the same time, I have always a "rolling" amount of 3.000€ in open withdrawals.

@explosino - no comment

@all - I just made a summary today. I tried to reach out to the casino via email on 23rd, 24th, 25th, 26th, 27th, 30th November and today on 4th Dec. I got not a single feedback/message from the casino. I reached out to the online support on 29th, 30th, 1st (x3), 2nd, 3rd and 4th November/December. Here I got just excuses like “we do our best”, “as soon as possible”, “as soon as we worked on the queue”. So in total I tried it 15 x times to get a simple information when my payments will be processed and all the time without success.

My oldest withdrawal is now 12 days old. T&C's tell you that withdrawals will be processed within 24 working hours (2 days). So my instinct tells my that this casino might be only a big scam.

Dear RSCHLOEG,

Today one of your withdrawal requests has been completed. The finance department does its best to process your requests quickly.

Best Regards,
Explosino.

Thanks. 6 days for one withdrawal. That needs to get better.

3.000€ in the queue and 10.000€ still on my account. Wondering if you are able to comply with your T&C's and process withdrawals within 24 working hours. Two withdrawlals are overdue and the one from today would be due on Wednesday morning.

Dear RSCHLOEG,

The next payment has been processed today.

Best Regards,
Explosino.

Still 12.000€ to go and still in constant breach of your own T&C's. Far away from processing withdrawals after 24 working hours (=2 days). I'm wondering why you have weekly/monthly limits in your T&C's when you are far away of hitting them.

@askgambler - Do you see any possibility to speed up things here - every 3-4 days a withdrawal is too slow ? Christmas is coming and kids are waiting for presents :-)