Beschwerde #17 BetBoro Spielothek

BetBoro Casino - Keep Declining £2,000 Withdrawal

Von JonnyDixon

vor 7 Jahren

I deposited to Betboro Via Skrill and Card. They took 7 days to verify my account, then when i could finally get a withdrawal to process the first one was declined with no reason given, I went on chat and was told i needed to do a bank transfer even through i never deposited from my bank, I filled in the bank transfer and once again i have logged in to find the money back in to my account with no email or nothing notifying me why for either withdrawal decline! Each time i have withdrawn it has taken over 3 days for the to even process it and then subsequently decline them with no reason. This is for over £2,000 and it has been going on for 2 weeks no, No urgency in responding and no contact number, please help.

Unseriöses Casino BetBoro Spielothek

Grund Abgelehnte Auszahlung

Betrag £2000

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

Dear @JonnyDixon,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

BetBoro Spielothek

• Representative

vor 7 Jahren

Hi,

You have requested a withdrawal on the 6th of July in the evening which was Friday.

Please, keep in mind that bank withdrawals require 3-7 working days until the funds reach the account.
You will receive your money in the next coming days.

If you need anything else, please do not hesitate to contact us again either here or via our support team.

Kind Regards,
Betboro Team

JonnyDixon

• Vereinigtes Königreich

vor 7 Jahren

Hi there is a few discrepancies in what you have said above but right now that is pointless, I have requested my withdrawal on the 6th july and still today the 10th july it is pending and has not even been looked at but you say about its on high priority, please just give me my money.

AskGamblers

• Support Team

vor 7 Jahren

Dear @JonnyDixon,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

BetBoro Spielothek Beschwerde-Statistik

Gelöst 18 / 24

Durchschn. Betrag $2,722

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 1 Tag

BetBoro Spielothek Beschwerden

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Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!

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