CrownPlay Casino
Closure and unpaid withdraw
Hello,
there are 3 problems here, but I didn't want to make 3 complaints, so I'm putting it in the closure account.
The bookmaker closed the account and confiscated the funds in the account.
The first problem occurred in December, when the money was not paid out even after several weeks. This alone violated their article 6.13.
The account was then closed during January. Without specifying why. In addition, the company did not send either the pending withdrawals or the money that was in the account.
In addition, the company doesn't tell me why, specifically. What I did wrong.
They only want verification now, but are not able to specify what they want from me and they don't respond to my emails about clarifying. Such as what the AOS is, which they are required from me. Next, they want transaction IDs for the account from my card. Only problem is that they use the same carrier as other companies, so there is no way to know which payments just went to their account. If I could at least log into the crownplay account, I could find out when the deposit was made and it wouldn't be a problem to trace the transaction id. In short, the company does everything it can to avoid having to pay out money.
But the first and foremost thing is that they are violating their own terms and conditions regarding the withdrawal of money. Also closing the account for no reason and last but not least zero communication and I've been waiting for a response for weeks now.
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