
So i Made my guts account on the 7th May 2016... seen a nice little 150% promotion on the 11/08/2016 (yes account opened for 6+months) So i am having fun playing all of a sudden logged out Try to log back in told to contact email with KYC so i do waited 15 hours (kinda strange its just a simple KYC) no reply so contact live support Some support agent Named Ola or something Very rude and not helpful at all i changed address since registering so needed the address changing as part of the kyc all of a sudden she comes out with " It does not matter Your account is closed because you opened an account in a different currency " Then instantly closed chat and live chat went away from the site so i was unable to email myself the conversation!.
So after 7 months they finally asked for kyc and then closed the account after i deposited upon making an account nzd was an option i have never had a problem choosing a different currency as long as its there when registering because casino's simply don't give the currency option to people if there not eligible.
Now here is the thing i was WINNING at the time of this happening I still had wager but it was certainly double but i even wavered that just for my deposit back if there reason for an account closure is an invalid one surely i should get my deposit back?.
Please Help