Guts Casino - Delayed payment since May

Dear @Phrotanus,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Sorry, forgot about that. The disputed amount is 300€ total. One withdraw on 100€, and one 200€.
Hope this clarifies things.

Regards

Hello and good evening Phrotanus,

We're sorry to hear that your withdrawals haven't reached you yet but if this is the case then fear not, we'll fix this in no time.

Can you please send an email to [email protected] with a copy of this complaint from the email connected to your account and we'll be able to investigate this for you.

Have a lovely week until we speak again.

Best regards,
Oscar
Guts.com

I have now sendt an email with a copy.

- Phrotanus

Hello and good evening Phrotanus,

An email has been sent with information on how to proceed with your case. Let us know if you would run into any more trouble and we'll make sure to resolve it asap for you.

Have a fantastic week now

Best regards,
Oscar
Guts.com

Dear @Phrotanus,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Hi again,

They promised me the funds was sent again, and that I would recive it yesterday at the latest. I have not recived it, so again they have broken their promise.

Regards
Phrotanus

Hello and good day Phrotanus,

An email has been sent in regards to this case, please take a look at it.

We're handling your case with the highest of priority, we hope and believe that it will be solved very soon.

Let me know if there is anything else I can do for you at this point in time.

Best regards,
Oscar
Guts.com

Well, I have good and bad news. I have recived the withdraw for 200€, but not the one for 100€.

But I guess now that you have found a way to send the money to my bank account, it will be no problem for the 100€ to be sendt the same way.

Regards
Phrotanus

Hello and good morning Phrotanus,

A new email has been sent to you.

Let us know if there is anything else we can do for you as of this moment?

Have a great weekend until we speak again.

Best regards,
Oscar
Guts.com

Ok.

As of 23th July I have still not recived the funds.

Regards
Øyvind

Hello and good afternoon Phrotanus,

An email has been sent with some positive news.

Let us know if there is anything else we can do for you and have a lovely day now.

Best regards,
Oscar
Guts.com

Dear @Phrotanus,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

The issue have been resolved.

Regards
Phrotanus

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.