Beschwerde #6 Caspero Casino

It has now been a full week since I requested my withdrawal

Von Dàvid K.

vor 2 Monaten

It has now been a full week since I requested my withdrawal, and still NOTHING. I have not received my money, and even worse, I am getting absolutely no clear information about why the payment is delayed or when it will actually be processed.

Customer support keeps repeating the same generic responses like “we understand” and “there is a high volume of requests,” but this is not an answer. It’s just stalling. No proper explanation, no clear timeframe.

This is completely unacceptable. A withdrawal should not take a full week without any explanation. This is not only extremely slow, but also unprofessional and damaging to trust.

At this point, I cannot recommend this service to anyone. If the payment is not completed very soon, I will be forced to take further action.

Unseriöses Casino Caspero Casino

Grund Verzögerte Auszahlung

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

DavidKovacs007

• Ungarn

vor 2 Monaten

Hello,
I confirm that I have received my withdrawal on the 14th day.
The issue is now resolved.
Thank you for your assistance.

AskGamblers

• Support Team

vor 2 Monaten

Dear @DavidKovacs007,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Caspero Casino

• Representative

vor 2 Monaten

Dear DavidKovacs007,

We kindly inform you that your withdrawal has been completed successfully after forwarding the issue to our payments team. Excuse us for the inconvenience caused from this delay.

Thank you for your understanding.

Best regards,
Caspero Team

Caspero Casino Beschwerde-Statistik

Gelöst 5 / 6

Durchschn. Betrag $65,645

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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