Beschwerde #14 Casinova Casino

Unjustified withdrawal delays immediate action required

Von Benhinio

vor 11 Monaten

Hello,

I currently have two withdrawal requests of €500 pending for 6 days, and another €500 pending for 3 days. No verification has been requested, and yet nothing has been processed.

I’ve sent dozens of emails, always receiving the same generic response, with no real update or resolution.

It is unacceptable that in 2025, an online casino still fails to respect basic withdrawal timeframes. This lack of transparency and efficiency seriously damages your credibility.

I ask that you process my withdrawals immediately.

Unseriöses Casino Casinova Casino

Grund Verzögerte Auszahlung

Betrag €1500

Diskussion

AskGamblers

• Support Team

vor 4 Monaten

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 10 Monaten

Dear @Benhinio,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casinova Casino

• Representative

vor 10 Monaten

Dear benhinio,

All pending withdrawals have been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

You have currently no pending withdrawals to your account.

Best regards,
Casinova Casino team

Benhinio

vor 11 Monaten

💤💤💤10 days later…

Casinova Casino Beschwerde-Statistik

Gelöst 13 / 13

Durchschn. Betrag $1,558

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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