Beschwerde #21 Casinova Casino

Casino don't pay me

Von Danisr90

vor 7 Monaten

Hello,

I have been waiting for my withdrawals from Casinova since October 2nd, 2025. In total, I have €2,000 stuck in my account, but each withdrawal request was for €800, as that was the maximum amount allowed by the platform.

Throughout this entire month, I have been receiving the same email responses repeatedly. The support team asked me to send my national ID and a selfie holding it next to the Casinova website displayed on another device, which I did several weeks ago. They confirmed that they had received my documents and that they were under verification.

However, they have now stopped replying to my emails, and I can no longer access my account.
This situation is very frustrating — I have been waiting for over a month with no solution or update from the casino.

I can provide all the email conversations and evidence if needed to verify my claim.

Please, I need your help to resolve this situation and recover my funds.

Kind regards.

Unseriöses Casino Casinova Casino

Grund Verzögerte Auszahlung

Betrag €2000

Diskussion

AskGamblers

• Support Team

vor 6 Monaten

Dear @Danisr90,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casinova Casino

• Representative

vor 6 Monaten

Dear Danisr90,

We hope this message finds you well.

We would like to inform you that your bank details has been escalated to the relevant department.
We have received confirmation that the payment has now been scheduled.

Moreover, we will continue to monitor the process and notify you as soon as there is an update.

Kind regards,
Casinova casino Team

Danisr90

vor 6 Monaten

Hello,

Just to update the case:

Casinova has informed me by email that my verification has been successfully completed.
I have already replied to their message and provided all the requested bank details for the manual withdrawal.

I am now waiting for confirmation that the withdrawal has been processed.

Thank you.

Casinova Casino

• Representative

vor 6 Monaten

Dear Danisr90,

We are pleased to inform you that the verification of your account has been successfully completed.

To proceed with your withdrawal, we have sent you a separate email where you can securely provide your bank details. Kindly follow the instructions in that email to complete the process.

Should you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your cooperation.

Best regards,
Casinova casino Team

Casinova Casino Beschwerde-Statistik

Gelöst 13 / 13

Durchschn. Betrag $1,558

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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