Beschwerde #9 Casinova Casino

Delay of payments 500 EUR

Von NormanIdeZaragoza

vor 1 Jahr

Good afternoon,

I write this complaint because Casinova is not paying me after 8 days from last request (500€). I already receive 1000€ from them in the right times but suddenly they stop paying me.

I asked on their chat and they didn't solve me nothing. Just excuses.

I attach the visual evidence.

Hope you can arbitrate this case.

Kind regards.

Unseriöses Casino Casinova Casino

Grund Verzögerte Auszahlung

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 11 Monaten

Dear @NormanIdeZaragoza,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casinova Casino

• Representative

vor 11 Monaten

Dear NormanIdeZaragoza,

Thank you for your patience.
Kindly be advised that your account is verified. Many thanks for your cooperation.

The relevant department will schedule the requested withdrawal and the money will be into your bank account as soon as possible.

We appreciate your understanding and have a great day.

Best Regards,
Casinova Team

AskGamblers

• Support Team

vor 11 Monaten

Dear Casinova Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Casinova Casino

• Representative

vor 1 Jahr

Hi NormanIdeZaragoza,

Please be aware that Monday is a bank holiday for our forum support team and the weekends are off as well, but we will come back on Tuesday with an update on this complaint, no worries. We hope for your understanding.

Kind regards,
Casinova Casino Team

Casinova Casino Beschwerde-Statistik

Gelöst 13 / 13

Durchschn. Betrag $1,558

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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