Beschwerde #15 Casinova Casino

Delay of payments 1500 euros

Von Dani150379

vor 10 Monaten

Good morning everyone,

I write this complaint because I’ve three pending withdrawals (500e each) since 1th July and I’m not receiving the money. The Casino just ask me to wait and wait with no reasonable reason.

I was like a month to verify my account (I actually needed help from AskGamblers with a past complaint to get my documents accepted) and now they are not paying me.

I hope you can help me again with this issue. I attach the screenshots.

Thanks in advance.

Kind regards,

Unseriöses Casino Casinova Casino

Grund Verzögerte Auszahlung

Betrag €1500

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dani150379

vor 10 Monaten

Good morning,

All money paid.

Thank you both AskGamblers and Casinova.

Kind regards.

AskGamblers

• Support Team

vor 10 Monaten

Dear @Dani150379,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Casinova Casino

• Representative

vor 10 Monaten

Dear DANI150379,

We are happy to inform you that your withdrawal requests have been successfully complete.

Thank you for your cooperation and patience.

Kind Regards,
Casinova Casino Team

Casinova Casino Beschwerde-Statistik

Gelöst 13 / 13

Durchschn. Betrag $1,558

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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