CasinoInter - Slow verification and no payment in weeks

Dear CasinoInter,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Hello to all, while I do not expect the casino to answer this neither, it's important for me to let any other future players who are considering playing there know what is happening.

The casino emailed me late last week saying this:

We want to notify you that our experts made a hard decision and your winnings are now confiscated.

We want to refer you to point 17 from our Terms and Conditions, which states:

17. We reserve the right to review transaction records and logs from time to time for any reason whatsoever. If upon such a review it appears that you are participating or attempting to participate in strategies that we, in our sole discretion deem to be (i) promotional abuse and/or (ii) irregular playing, we reserve the right to deny, withhold, revoke, or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account. PLEASE NOTE that in such circumstances, we shall be under no obligation to return any funds that may be in your account other than your original deposit amounts.

This decision is final.

Although we are not liable for this, we would like to apologize and notify you that your deposit has been refunded.
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After a month of sending them documents, videos of myself, being ignored, failed withdrawal requests, silence on AG ... they just decided to make a "hard" decision and keep my 13k. If the casino is seeing this message, I am asking you to return my money and pay me. Otherwise, I will let this go unresolved and contact your license provider. I will update everyone accordingly.

Thank you

Dear CasinoInter,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.