I was having a very bad experience with Campeonbet Casino. In June I won €3499.50 playing slots. For a long time I would withdraw and the money would leave my account for several days only to be sent back to my casino account again without any explanation. I contacted live chat and was told I must upload my documents. I do not think it is right that I learn this from live chat. The casino should have emailed me. But okay I send my ID and withdraw again. Same issue occurs. There is no communication and then the money returns to the casino account several days later. Again I speak to live chat who tell me that I must send more documents. I send these documents and am told that my documents have all been verified.
The cycle repeats. No communication for several days and the money is sent back to the casino account. Now live chat tells me I must send a screenshot of my payment method. I comply and am told that my account is now verified. So I withdraw. This was nearly 2 weeks ago. The money has not gone back to my casino account but it has not been paid to me either.
During this whole process Campeonbet has only sent me spam and one email telling me my account was verified after I sent the latest document. Never did they email me asking me for any documents. I had to learn everything from very slow live chat agents. In one instance a live chat agent was rude and argued with me that I had been emailed with these requests. This was completely false. I had never been emailed. I checked my spam and inbox regularly for their emails since this was a lot of money for me. I should add that throughout this whole period as well as live chat I emailed Campeonbet many times. Not one email was replied to.
Campeonbet has been completely unresponsive and unprofessional. If you win any money at Campeonbet you can expect to be treated like an idiot and over a long period to spend hours trying to get useful information from live chat. Unlike many other casino verification departments Campeonbet expects the customer to guess what requirements are when you withdraw money. When they do tell you what they need they only tell you one of many items one at a time. My experience at Campeonbet has been terrible and I would like to finally be paid. I complied with everything they asked for.