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Verification and withdrawal delay

Von Bori01

vor 3 Jahren

I have been trying to get myself verified since Saturday 22th of april. I uploaded all the required documents and I got verified on Tuesday the 25th of april and I could withdraw my funds (16k). 1k at a time, it is fine because that is how they handle their things and it is written in their policy.

However, on Wednesday the 26th of april I reveive an email stating that they need one more selfie of me holding my ID in order to fully verify my account and complete my withdrawal request, I have uploaded 2 selfies instantly (just incase 1 is not good) and it was pending once again. Today I logged into my account and I saw that my withdrawal request has been rejected and the money has been added back to my balance, after 24h of sending the selfies. I have not reiceived any email regarding this and I can not get a proper awnser of why my withdrawal request has been rejected this time. It is quite frustrating because I have been busy with this for days, uploading all they ask for and not getting the right support. Live Chat redirects me to their email, support@bonusbet.com, but I dont get awnsers. I dont know what to do now in order to withdraw my funds properly, please help.

Unseriöses Casino BonusBet Casino

Grund Verifizierungsprobleme

Betrag €26001.33

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

This complaint has been reopened as per BonusBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Bori01

vor 3 Jahren

Update3:

Balance now: €10.000
Pending withdrawal since 29/04 : €1000

See previous post.

They said 48h, I asked them again trough email and they stated "within 72h" due to "heavy workload", wich I do not believe.

72h have passed as well and my withdraw request is still pending. I contacted them trough Live Chat and email; they are telling me that they are trying to resolve this asap and me to be patient.

I am lost for words, never ever have I expierenced such a bad service.

Bori01

vor 3 Jahren

Withdrawal is still pending since 29-04

Initially they told me 24h, then 48h and now apparently they had heavy work load and it will take longer without any time frame given.

Sick an tired of this

Bori01

vor 3 Jahren

Update2:

Balance now: 51,383.03

Pending withdrawal since 29/04: €1000

Got verified for the third time, still waiting for my first withdrawal of €1000 to get processed.

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