Beschwerde #195 Betsson Casino

Seven delayed small payments

Von Ersin A.

vor 5 Jahren

Hello AskGamblers Team,

I did a 7 withdrawals visa card transfer transaction us usual for 25 GBP (total 175 GBP) on JAN 16,17,18 and19 / 2021 . The transactions were been approved. I supposed to receive the wire transfer within 3-5 business us every time. I have been playing at betsson casino for a while now and always liked playing there.

Today is 06.02.2021 and still no payment. They asked me for bank statements and i sent it. Тhen I received a e-mail that I will receive an answer within 1-3 working days. Аfter 4 days because I did not receive an answer I wrote a new e-mail and asked them " is there any update. On the same day I received an answer from them that they still looking into this with their provider and once they have any news I will be the first to be informed immediately. But still no answer and payments.

I am looking for Your help AskGamblers, because I made a few more withdrawals in the past few days I hope this problem is solved and I have no problems with my new withdrawals too.

Unseriöses Casino Betsson Casino

Grund Verzögerte Auszahlung

Betrag £175

Diskussion

AskGamblers

• Support Team

vor 5 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

eral

• Bulgarien • 2 Bewertungen

vor 5 Jahren

Hi Roger,

I confirm that everything is ok now. I received the amount first in my account, then in my bank account.
Thank you for solving the problem. Now I can continue to have a fun with Betsson.
I also want to tanks to AskGambler.

Betsson Casino

• Representative

vor 5 Jahren

Hi Eral,

Thank you once more for the great cooperation you have shown.

I am very happy to now be able to confirm that if you log into your Betsson account, you will now see that the balance is now corrected with the further missing withdrawals I have decided to credit to your account.

Please check and confirm yourself, but as you will see, I am sure that all is now refunded. Like I had promised, we have gone through your bank statement, and credited all funds from withdrawals you requested from the Betsson account but were not credited onto the bank account. We have double checked this, so am confident that it is correct and nothing is missing any longer.

I of course apologize for the hassle, and can reassure you that this was an issue from provider side, which we are still investigating and trying to trace to avoid this from occurring ever again, but to avoid further discomfort for you, I've decided to not wait for the refund from provider and credited these directly myself.

Please have a look and kindly confirm if all is fine, so we can settle this.

Thanks again.

Regards

Roger

eral

• Bulgarien • 2 Bewertungen

vor 5 Jahren

Hi Roger

I sent you bank statement and e-mails

Betsson Casino Beschwerde-Statistik

Gelöst 18 / 21

Durchschn. Betrag $1,990

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Betsson Spielothek - Auszahlungsantrag in Höhe von €1.900

Hallo,

ich habe am 14.12.2020 einen auszahlungsantrag in Höhe von 1.900 Euro beantragt.
Die vorherige Einzahlung wurde mit der gleichen Visa Karte getätigt, wo ich auch die Auszahlung beantragt habe.
Nach dem ersten Abbruch der Auszahlung bekam ich eine E-Mail vom Support mit der Bitte meine Kreditkarte zu verifizieren.
Dies habe ich dann auch umgehend nach einigen Schwierigkeiten des Hochladens der Dokumente, erfolgreich und von betsson bestätigt, auch getan. Anschließend Auszahlung erneut beantragt, und bis nach den Weihnachtsfeiertagen gewartet, da dies ja auch zu Berücksichtigen war.
Nach erneuter Anfrage beim Support wurde mir dann 2 Tage später mittgeteilt, dass die Auszahlung abgebrochen wurde aufgrund von Technischen Störungen. Ich solle die Auszahlung erneut beantragen. Die ganze Prozedur erfolgte mehrmals hintereinander bis ein anderer Mitarbeiter vom Support mir per Mail mitteilte, dass meine Kreditkarte nicht verifiziert sei. Die ist aber wie bereits erwähnt erfolgreich und nachweislich von betsson verifiziert! Dies habe ich auch dem Support nochmals freundlich mitgeteilt und ein Screenshot von der Verifizierung im E-Mail Anhang angefügt. Daraufhin kam wieder von einem anderen Mitarbeiter zurück, dass Sie nicht Auszahlen können, da ich meine Einzahlung angeblich mit einer anderen methode getätigt hätte. Dies stimmt aber nicht! Das ganze geht mittlerweile schon etwa 10 mal hin und her. Dabei habe ich mich stets an alle ein/auszahlungsmethoden, Spielregeln, Mindestumsätze, Verifizierung gehalten. Dabei stehen alle Aktionen nachweislich in meinem spielerkonto! Ich verstehe es nicht. Die wollen mir einfach mein Gewinn nicht auszahlen und erfinden stets eine neue Ausrede. Ich finde es für einen Seriösen Anbieter einfach eine Frechheit.

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In einem 10.000,00 Euro Exclusiv Turnier von Betsson Casino (Play'n GO Slots) nur für Deutschland.
habe ich mit Beweis von Screenshots den 2 Platz bei Ende der Aktion.
Der 2 Platz ist ein Cash Gewinn von 2.500,00 Euro.
Nach Stunden, obwohl das Turnier schon lange vorbei war hat man einen anderen Spieler auf 2 gesetzt und
ich war auf Platz 3 bedeutet 1.000,00 Gewinn.
Fakten:
1. Die Rangliste im Turnier wurde alle 60 Sekunden aktualisiert.
2. Ich war in der Zeit immer dabei und konnte die Rangliste immer wieder sehen und aktualisieren
und mit Screenshots festhalten.
3. Das Turnier wurde am 10.05.2020 um 23.59 Uhr beendet
4. Ich war vorher auf Platz 2 und ich war beim Ende am 10.05.2020 um 23.59 Uhr auf Platz 2,
und ich stand auch noch am 11.05.2020 also 5 Minuten nach Ende des Turnier auf Platz 2
Bedeutet unter Beweis der Screenshots ganz klar das ich bei Ende des Turniers auf Platz 2 bin = 2.500,00 Euro Gewinn
5. Betsson zahlte mir nur Platz 3 = 1.000,00 Euro
6. So mit betrügt man mich um 1.500,00 Euro die ich einfordere.
7. Seit dem 11.05.2020 versuche ich mit Betsson diese Situation zu klären, aber seit 2 Tagen höre ich jetzt gar nicht mehr,
obwohl ich Betsson mehrfach angeschrieben habe.
Ich bin schon lange Kunde bei Betsson und hätte so ein verhalten von Betsson nie erwartet.

Mit freundlichen Grüßen
Reiner

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No way to use my deposit payment method for withdrawals, no further help and updates after 4+ days

I am not sure if this is a genuine problem or just poor public relations from Betsson Casino. I saw that Betsson seemed to have a good reputation so I joined this week. As it was, I got lucky on my first day and decided to withdraw some of my winnings as I used a Visa credit card to pay money into the casino and wanted to use the same method to withdraw. Instead, when I tried to withdraw money, I found that there was no way to do it. Every option was blocked. I spoke to chat who said that it was an issue they were aware of and their team would contact me. I waited a day and was not contacted so again spoke to chat a day and got the same response. No one from the casino has contacted me in the last four days. I am therefore not sure why they are so highly rated. Up until this experience, I thought they seemed like a good casino.

I have been playing casinos for almost 20 years and have never struck this problem as I usually check the reputation of a casino first. I would like to know when or if I can withdraw my winnings. I have attached screenshots that I took today.

Regards

Basil < surname removed >

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Delayed payment

Hello, I present my complaint, I have my account verified, I have my 2 withdrawals of 150 PEN and 1520 PEN.

Approved more than 9 days ago, talk to them, I try to contact the casino betsson, but they do not answer me, no one does not have help support, I submit my complaint in AskGamblers with all the details please help I need help.

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Locked account with ongoing bid and no option to cashout

Dear AskGamblers,

Several days prior to September 5th, 2021 I lost 119000 Soles (PEN) in Betsson bets which I knew about the risk, then I succeeded in other bids so by September 5th I had in gains little bit more than 28000 PEN.

In September 5th I performed a combined bet with 28000 PEN for games to be played by next day (September 6th)

In September 6th, 2 hours before the games start; because of familiar matters I decided to ask for the Cashout of this so I logged in but I was not able to see any of my history nor ongoing bets.

I tried several times and then I got the message that my account was locked (as attached), I even checked my email as usual and no special communication found.

Obviously right now I have no way of getting screenshots of my transactions history in betsson as I have no access.

Mainly my complaint is claiming for the Amount Cashout for that bet, 2 hours before games start which I couldn’t perform because Betsson locked my account with no reason, it’s not because of protecting people because they had several days for protecting the user seeing that the user (me) was losing more than 100000 PEN. But no, curiously when the user (me) gained several bets and got little bit more than 28000 PEN then the account was locked and with an ongoing bet!

I need my bet cashout back. That’s what I am requesting.

I tried contacting betsson chat same day (September 6th) but they did not answer properly just saying that I had to wait until someone answers.

Find attached emails since September 16th, day in which I asked for formally enter a complaint because previous days no one told me about a complaint case number.

Actually until now I don’t have any complaint case number, last time I sent a reminder was October 12th and no answer until now.

This is incredible, I am totally conscious about the risk of these games and actually it’s like that, a game so anyone should get fun and being conscious about the risk. I was conscious and took my risk under my control. But the way Betsson is just ignoring me is not the proper way. They only agreed to refund my betsson account backlog but they never answered about my complaint so this is unfair and not proper at all.

Please your support in order to get the cashout back, as I was forbidden to do it on time.

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