Hello AskGamblers Team
I did a withdrawal wire transfer transaction on Feb22 for $1606 CAD The transaction has been approved from their end before I submitted all the necessary documents and KYC process and I got emails confirmation for approving transaction too .
I supposed to receive the wire transfer within 3-5 business as they mentioned in the email the received .
Well i didn’t receive and i send them email asking for status of transaction and there excuse was a bank closed due to statutory holiday and advised that i should receive within extra 3 business days .
I wait another extra week and i didn’t receive anything so I send another email to let them know i didn’t receive it so they asked to send bank transactions showing there is no incoming wire transfer . I did send them and they told me that they need to investigate with provider and it takes 3-5 business days .
Betsafe keep fooling me by promising me that i’d receive money shortly .
Now they asked me for verfication i sent it 2 days ago still they didn't processed my withdrawal.
i want to get my money as soon as possible
< Full name removed >