Betfair Casino - Betfair allowed me to deposit and gamble whilst being permanently selfexcluded

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Unseriöses Casino

Betfair Casino

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Sonstiges

Betrag

£ 975

Veröffentlicht am 11. Mai 2023

I have been permanently excluded from PaddyPower as well as Betfair since 21st September 2019 as I opted into that myself. In November last year 2022, I was somehow able to register and deposit continuously with the same details I had self-excluded including my email address date of birth, and name. They had even verified my ID. I was still allowed to deposit hundreds of pounds up until the 11th of May 2023 when a message came up on my account saying that I was self-excluded since 2019 September 21st and I was kicked out of my account.

Betfair Casino has broken its own terms and conditions as well as licensing laws in the UK involving allowing a self-excluded player to deposit and continually lose.

This casino owes me £975 which I lost as they allowed me to continuously deposit whilst being permanently excluded on their site and I would like for AskGamblers to help me, please

AskGamblers
Veröffentlicht am 15. Mai 2023

Dear Betfair Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Veröffentlicht am 16. Mai 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

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