Betfair Casino - Account Closed & Withdrawal Void Without Saying Why

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Brian59 Vereinigtes Königreich
Veröffentlicht am 9. März 2020

Good Afternoon,


I am emailing today to raise a complaint about Betfair. I have included my account details below for completeness:


< Personal data removed >


I recently created an account with Betfair as I had read online of their excellent reputation - I am fairly new to the gambling scene so I thought I would pick a reputable brand. However, after my experience I can say I am less than impressed with their fairness and how I have been treated.


I deposited £500 to fund my Betfair account and it was accepted almost immediately with no problems. I then started gambling and was fortunate enough to get a mixture of winnings from the online casino and sports betting to get my account balance up to £5000. I then decided I would withdraw my winnings – this is where the problems began.


The following day, I received an email asking for verification documents in the form of ID and proof of address, to verify my account. I was fully expecting this as with every other gambling site, so I sent in my driving license, a photo of me holding my driving license (with my face in view – I thought I would go the extra mile) and a bank statement. I then received an email the following day saying my account had been closed by the security department on business grounds and in line with their terms and conditions – at this point my initial deposit of £500 was returned. I emailed Betfair querying this and their response was “it was a business decision and once your documents have been approved your account will be re-opened and you will be able to withdraw your funds” I was reassured that that my remaining account balance of £4500 would be kept safe and payed out once my account had been verified. To be honest this was a load of rubbish. 3 days later after chasing the live chat agents’ multiple times and after being told the same thing time and time again. I was eventually told (on the 5th time of asking) via live chat that my account was going to be kept closed and the remaining balance in my account was voided. All email contact has been ignored and I am having to chase Betfair via live chat to get any form of response.


I deposited my own money, risked losing my own money - I could have lost, but on this occasion, I won, and I fully cooperated with question and the verification process. However, my winnings and being withheld. Betfair have to pay out what is fairly and rightfully due to me. I can assure you if I had lost my initial deposit of £500 Betfair would most certainly not have returned this.


I would appreciate it if you could take a look at this case, and hopefully Betfair pay out what is fairly and rightfully due to me. I have no interest in them closing my account indefinitely as to be honest I have 0 respect for this company.


I look forward to your response,

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