BetBoro Casino - Unable to withdraw £115.25 from Betboro

Dear Sir/Madam,

After checking your account in more details, we would like to inform you that you have requested a withdrawal to a different card that you used to deposit. This is against our T&C's.

The second time you inserted wrong card details thus we were not able to process your withdrawal.

So, please request a withdrawal from your account, using the same card that you used to deposit and please double check that you inserted the correct card number.

If you need anything else, please do not hesitate to contact our support team.

Kind Regards,
Betboro Team

Thank you for your response. I only have one card and I checked all details at least 5 times and it was correct. I noticed that you give this response to many other people who complain, it's interesting that I can fill out my card details everywhere else expect at Betboro?! Today I have submitted my withdrawal request again, checked details several times. I used the same card, which I used to deposit as I do not have another card. I expect my money on my account this time. Thank you and regards

Hello,

Thanks for your comment.

If you check the history of your account you will notice that the only time that you attempt to request a withdrawal with the card that you deposited was on 16.02.2019.
At that time, you inserted wrong card details that's why we were not able to process it. We did not say that you inserted a details of another card but human mistake could happen and mistype a digit. In simple words, if the card number was inserted wrong the withdrawal would never been processed.

All the other times, including your last withdrawal on the 9th of March are requested via bank transfer and you have inserted the Name of your bank, the IBAN of your bank account and the Swift code of your bank.
As we have already informed you, this is not possible as you need to request a withdrawal back to your card that you used to deposit.

That being said, the delay caused in your withdrawal is because you do not follow the instructions that we have told you.

As soon as you will request a withdrawal back to the same card you used to deposit, our financial team will process it on high priority due to the delay that it happened with your withdrawal.

If you need any further clarification, please do not hesitate to contact our support team.

Kind Regards,
Betboro Team

Dear all,

Please be informed that because of internal issues with the AskGamblers Casino Complaints Service /AGCCS/ system we are currently unable to handle your case accordingly. We expect the issues to be handled by March 19th and until then your case will remain with status 'Open'. Until further notice, AskGamblers Complaints Team is kindly requesting you to refrain from further posting to your complaint. As soon as AGCCS is back to normal operational state, you will be informed immediately.

Please accept our sincere apologies for all the inconveniences caused and thank you for understanding.

Hi,my withdrawal was rejected again. I tried to use the wirecard method again as suggested. The card number I used to fill in from auto fill just as I used for depositing so it can't be wrong. Can you tell me what was the reason this time? This is truly upsetting. I use my card on the internet regularly and never had problem!!!

Hi,

Please, request a withdrawal using the option Bank Transfer as it seems that your card or bank does not process the withdrawal.

We apologize for the inconvenience and thank you for your understanding.

Kind Regards,
Betboro Team

I received the money today. Thank you

Dear all,

Please be informed that the internal issues we have been experiencing with the AskGamblers Casino Complaints Service /AGCCS/ system have been successfully resolved and it is now back to normal operational state.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.