Beschwerde #51 BetBoro Spielothek

BetBoro Casino - Refuses to verify and pay without reason

Von slayer88

vor 6 Jahren

Hiya,

I am being completely road blocked by Betboro and they are refusing to verify or pay my balance.
Long story short, betboro put my account under review without reason given. I submitted all my documents. Initially they said the "investigation" period would take 7 days. I never heard back. When I inquired they now said the "investigation" is taking 30 days. Again I never heard back and not a single reason was given during this time. I have played at many sportsbooks and casions and can assure you I am astute in reading terms of service and realizing when I am getting the run around/scammed from a company.

My account is now locked, Betboro do not reply to my emails, there last reply I had was over 3 months ago. There still has not been a single reason given. I have sent numerous email which fail to receive a reply.

From reading forums all over the net it's clear betboro has gone rouge and is scamming numerous players without any reason or proof. You can literally type in "betboro payout complaints" and read many complaints across many different websites all with a similar theme. "account gets put under investigation for set amount of days without reason" "time limit expires and still no reason given" "betboro stop replying to any communication".

I have attached a bunch of screenshot from my email conversations with betboro.

24.05.19 - Send verification documents
27.05.19 - Follow up with betboro as have not heard back re verification
28.05 - Betboro ask for selfie holding I.D which I send
31.05 - I request withdrawals and betboro reject withdrawals without reason, I send email asking why.
1.06 - Betboro sends email saying account is under investgation, quotes 7-12 days max.
4.06 - Betboro sends update to my registered email calling me by a random name and saying my account is now under review for 30 more days to "check further for internal faults" whatever that means.
7.07 - Have not heard anything so I send email to check on my account status. My account has been able to log in for over a month now.
22.07 - I send another follow up email as I still have not had a reply
7.08 - I send another follow up email as I still have not had a reply

Todays date 23.09. 14 weeks since I have heard from betboro. They have stolen my funds and are just choosing to ignore any communication I try to have with them. Still no reason given.

I am happy for you to share the screenshots

Sending verification documents to betboro.png

Betboro says under investigation 1.06.png

Betboro replies me using another name 4.06.png

Unseriöses Casino BetBoro Spielothek

Grund Verzögerte Auszahlung

Betrag €5000

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Unfortunately, considering that both parties involved in this dispute did not reach to a mutual agreement and that casino already confirmed that formal complaint has been officially submitted in front of the relevant regulatory body, AskGamblers Complaints Team has no other option but to close this complaint as Unresolved.

As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

BetBoro Spielothek

• Representative

vor 6 Jahren

We have already reply to our regulator concerning the complaint and the regulatory authority will get the final decision

slayer88

vor 6 Jahren

Hello Betsteal,

We are still waiting on your reply. Thanks AskGamblers for requesting proof -albeit none will be provided I appreciate it.

I have some more lies from Betsteal - I email I received from them above stated I was able to make a withdrawal. I have had a withdrawal pending now for 1 week as seen in screenshot. Why even mention you will action a withdrawal Betboro when you clearly will never accept it. Is it normal for withdrawals to be pending for 1 week? Where is my money!

Please keep this thread open AskGamblers, I know Betsteal just hope this goes away and they can steal from yet another cusotmer.

AskGamblers

• Support Team

vor 6 Jahren

Dear BetBoro Casino,

AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence which will support your accusations towards the player, with quoted terms that have been breached, if any.

Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to support@askgamblers.com.

Thank you in advance.

BetBoro Spielothek Beschwerde-Statistik

Gelöst 18 / 24

Durchschn. Betrag $2,722

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 1 Tag

BetBoro Spielothek Beschwerden

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BetBoro Casino - Delaying my payment for almost a month

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BetBoro Casino - No longer able to withdraw

Hello,

I would like to raise a complaint against Betboro, who does not make me able to withdraw the money from my account. I was playing for several months really without any problems. It was a good run and I was able to make some decent profit, and decided to withdraw part of my winnings. My first withdrawal request was rejected and I was asked to complete the verification of my account.

I had no objection and provided everything they asked me for. As a result my account became verifed and I was also able to withdraw 900 euros to my Neteller account, the one I used to make the deposit with. Once this withdrawal was processed I noticed that almost all the withdrawal options became disabled, the only remaining ones is: credit card. I did not understand why, and Betboro did not provide me an answer on this.-

Spoke countless times with live chat, wrote e-mails. On e-mail I do not even get an answer. Live chat says always the same bullshit: "they will take care", and nothing happens. I always asked them to send me the chat transcript via e-mail, they never sent.

Anyways, I tried to make a deposit with my credit card, to be able to withdraw on that card later, but the transaction was rejected. I contacted my bank to ask for clarification, they told me that there is no limit/restriction on my card, and they did not even find rejected transactions for my card. So the issue should be definitely on Betboro side. I would also like to mention that I was able to deposit with the exact same credit card on Pokerstars Casino on the same day, so there is nothing wrong with my card.

The reason I tried to deposit with my credit card was to withdraw my winnings on that (if no other acceptable option are available...). But until I don't make a successful deposit with the card, I cannot make withdrawals on it.

Anyways, I had enough of this unfair behavior, I want to withdraw my winning, because this whole situation became suspicious. Either to my bank account (I sent them my IBAN and every info a couple of time), or my Neteller account, does not matter. Stop offering me alternative solutions, Betboro should restore all the withdrawal options and let me take my winnings.

Please, prompt them to do this and stop looking for stupid excuses just to withhold my money.

Thanks and best regards!