Not offering me a possible withdrawal option

Hello

I have won a considerable amount by gambling on the Betamo website, betamo6.com. USD23530.10 to be exact.

When trying to withdraw the sum, I was left with two payment methods to choose from. Paysafecard and MiFinity. I chose the latter as the limit of withdrawal per day was higher compared to Paysafe. I have created an account and got verified and all. My first attempt got denied after an hour or two. Wondering why that is, I came to realize I haven't finished the verification process on the Betamo website. So I uploaded all the necessary documents and tried again. My withdrawal request got denied again. Being confused as to what is missing, I contacted the live chat agents to help me sort out the verification process. Here it started to get fishy. I was asked to upload documents and screenshots that were not asked on the verification page's requirements list. I was asked for different documents etc. And always piece by piece, they'd never tell me the exact list of what they are missing so I could sort it out in one go, instead this led to a ping pong game where I uploaded the requested document by the chat agents and my withdrawal request got denied over and over again. After uploading 7 documents and all 7 being verified, I made another attempt to withdraw only to realize the next day that my reward was gone and the withdrawal request was denied. This is really unfair as I have been using their platform for somewhat 3 years already and they were happy to take my money and my losses all this time, but when I win and want to cash out they make all this fuss with verification, and then, in the end, tell me "sorry, your tournament bonus was granted multiple times to you due to a glitch or something, so we're taking away all of your rewards". I have requested a log file from Betamo to see all transactions as well as chat logs which they have provided thankfully. I can also provide a screenshot of my winnings.

It just seems so strange that they ask for all these documents and information from me and deny my withdrawal requests multiple times only to remove my reward completely in the end. So what have they checked before that? Did they run out of excuses and saw that I wouldn't give up? Or was it maybe a human error and this is all just a misunderstanding from them?

I wish to resolve this matter in a civilized manner without taking legal actions against the provider and hopefully come to an understanding.

Best regards,

<full name removed>

Hi,

I have had issues with a number of casinos operating under N1 Interactive (licence holder) which owns and operates a variety of casino brands, one of which is Betamo Casino. I initially requested to be self excluded on 26/3/20 on BobCasino which is a casino operating under the N1 Interactive MGA licence which also operates Betamo casino and received confirmation via email of the self exclusion. I also emailed support to request I be blocked from all casinos under their licence due to gambling problems however I have been allowed to open an account with betamo and deposit the following amounts on

200euro - 30/6/20

170euro - 15/8/20

200euro - 30/7/20

200euro - 30/6/20

I feel the Gaming operator’s responsible gambling system has severely failed me and my addiction was let take over and I lost control. I have contacted Betamo by email However have not received any satisfactory

please see attached email from Bobcasino as proof of request to self exclude from all of their casinos.

Please note I have used the same credentials as with my self excluded bobcasino account as with betamo.

Name: < removed >

DOB: < removed >

Address: < removed >

Dear Ask Gambler

From yesterday I send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.

I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they

already have seen ID's like mine and 10 million people leaving in Greece have the same ID. I have no passport because I never needed one to

travel though Europe, I sent even my driving license that expires on 26-10-2045 and still asking a paper that have an expiration date!

I really don't know what is this expiration date on a valid ID from a government, it expires when we die and thank God I am still alive 🙂

I didn't also had any other problems identify myself in paypal, skrill, other online casinos and this is really sad because I really liked betamo's interface web site and they have a provider that I was asking for and really really enjoyed my time there!

I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.

I really really want to help them and help me also ofc, they can ask me also if they have further problems with other Greek players in the future to

provide my assistance and help them with Greek ID's verification system! I am that really open person and I really felt a little offended verifying who I am with my real real papers creating by my government.

I wanted to make a new deposit to continue playing my favorite providers but know with all this problems I will think it twice ....

The paper I provided them is : My government's ID, my driving license, my address, N1 casino since they are a subsidiary company (I had no problems there identify myself), my Skrill account, my online bank screenshot account, a picture with my face holding my ID back and forth.

The fun part is they keep sending me the same e-mails to provide my passport that I already sent them an explanation e-mail for that and an another e-mail asking me for a picture holding my ID that I already did :)

I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,

Mavridis < surname removed >