Bankonbet Casino - Support does not give me a solution to my withdrawal

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Bankonbet Casino

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$ 33.25

eviltakeo Peru
vor 1 Jahr

I have been trying to withdraw my money for weeks and they rejected me due to an error when entering my bank account,

I solved the error and even created another bank account and I still have the same problem,

I spoke to support explaining my problem and they did not give me a solution, they asked me to delete the cache and clear cookies and they didn't give me a solution. They told me to send an email to suppor­t@b­ank­onb­et.com to make the manual withdrawal. I did it weeks ago and I have no response to this day.

When I spoke to support today and told them the problem I had, what they did was log me out of my account and didn't give me any response.

AskGamblers
vor 1 Jahr

Dear @eviltakeo,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

eviltakeo Peru
vor 1 Jahr

The amount amounts to 125 soles / 33.25 dollars

and beyond about the amount of time I am wasting and the bad time caused.

AskGamblers
vor 1 Jahr

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 1 Jahr

Dear Customer,

To proceed with the manual withdrawal, we kindly request you to send us with your Skrill account details via email at: suppor­t@b­ank­onb­et.com.

Thank you for your cooperation!

Best Regards,
Bankonbet

eviltakeo Peru
vor 1 Jahr

send an email.

vor 1 Jahr

Dear Customer,

Thank you for providing us with your bank details.

Unfortunately, we are not able to payout the withdrawal in your bank, therefore we kindly request you to provide us the following:

- Your Binance account details
- The Cryptocurrency in which you wish to get credited

Please share the details via email at suppor­t@B­ank­onb­et.com.
Thank you for your understanding and cooperation!

Best Wishes,
Customer service

eviltakeo Peru
vor 1 Jahr

thanks for your reply, e-mail send

AskGamblers
vor 1 Jahr

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

vor 1 Jahr

Dear Customer,

Thank you for providing us the necessary details.

We have forwarded the details to the relevant department and we will let you know once the withdrawal is processed.

We sincerely appreciate your patience.

Best Wishes,
Customer service

eviltakeo Peru
vor 1 Jahr

complaint resolved, thanks askgamblers

AskGamblers
vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.